Miscellaneous software package and computer systems

Tender description

Choice Services is reaching out to the market to procure a new intelligent contractor focussed maintenance solution that can enable service improvements, deliver efficiencies and support effective co-ordination of office-based and field resources to meet the expectations of our tenants. The system will have a back office admin tool, with an integrated mobile tool for operatives and the tender will include the respective implementation services (remote or on-site). The new system is required to address the Association’s functional specifications, and the implementation is required to be undertaken by the vendor or the vendor’s proposed implementation partner. Choice Services is reaching out to the market to procure a new intelligent contractor focussed maintenance solution that can enable service improvements, deliver efficiencies and support effective co-ordination of office-based and field resources to meet the expectations of our tenants. The system will have a back office admin tool, with an integrated mobile tool for operatives and the tender will include the respective implementation services (remote or on-site). The new system is required to address the Association’s functional specifications, and the implementation is required to be undertaken by the vendor or the vendor’s proposed implementation partner. The contract between Choice Services and the successful tenderer will be awarded for 5 years on 3 + 1 + 1 basis. Subject to satisfactory performance at the end of year 3 a further 2 x 12 month periods may be granted. In year 3 a review of the system and contract performance will be conducted to establish if the system supplied remains fit for purpose. As a guide we anticipate the contract value to range between 120 000 GBP and 180 000 GBP.