IT services: consulting, software development, Internet and support

Tender description

The Contracting Authority intends to procure a single service management capability for the IABS and IDENT1 systems, developing a Strategic and Central Bureau Platform (SCBP) as part of the Home Office Biometric (HOB) Programme. The procurement will transition service management of the IDENT1 and IABS systems to a single supplier, with some service improvements. The contract duration will be for an initial term of 6 years with an option to extend by 2 years and then by a further 2 Years (i.e.10 years altogether). Estimated costs excluding VAT at 6 years are up to & pound, 198 million GBP, at 10 years up to & pound, 308 million GBP. This procurement is for a single service management capability, developing a Strategic and Central Bureau Platform (SCBP) as part of the Home Office Biometric (HOB) Programme. The scope encompasses service transition of core components for the IDENT1 and IABS systems to a single supplier with some service improvements. It comprises of: — application support and maintenance of the in-scope subsystem applications and the business capabilities and system functions they deliver, — infrastructure support services as for the in scope subsystems, including working with the existing data center provisioning and network supply, — security support services for the in-scope sub-systems, — ITIL Service Management for the subsystems in scope as part of the wider HOB and Authority ecosystem, — development, testing, and deployment of changes. These changes will be commissioned by the Authority in support of the known pipeline of work and change. Continued. Additional requirements, defined as Scenarios, which may be taken up during the term: — data center consolidation into two data center through relocation away from the existing IDENT1 production Data Centres into the existing IABS Data Centres, — migration of both IDENT1 and IABS applications into a Public Cloud hosting environment, — transformation of the highly distributed physical deployment architecture for Bureau to a centralized and virtualized solution, — alignment and integration of the Service and Security Management Tooling in line with Authority strategy. This contract will require suppliers to operate at Offical, Offical Sensitive and Secret Classifications. More details are contained in Section VI.