Call centre
Details
- Value
- GBP 1,000,000,000
- Topic
- Software package and information systems
- Published
- 3 March 2017
- Submission
- 3 April 2017
- Source
- TedNotices
Tender description
Crown Commercial Service as the Authority is putting in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3) (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector. The services within the scope of this Framework Agreement have been divided into 2 Lots: — Lot 1 — Specialist Contact Centre Consultancy Services; and — Lot 2 — Contact Centre Services. Further details regarding the Lots are provided in Annex B. Potential Providers have the opportunity to bid for both of the two (2) Lots. However if a Potential Provider is successful on both Lots they will only be awarded a place on the Lot that they have indicated in the Tender as their preferred Lot. For clarity, Potential Providers are not allowed to be awarded a Framework Agreement for both Lot 1 and Lot 2. The duration of the Contact Centre Services Framework Agreement shall be for a period of four (4) years.
Timeline
- Completed: Tender published3 March 2017Current notice
- Completed: Submission date3 April 2017
About the buyer
Crown Commercial Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48100000 · Industry specific software package
- 48211000 · Platform interconnectivity software package
- 48980000 · Programming languages and tools
- 50324100 · System maintenance services
- 66171000 · Financial consultancy services
- 71241000 · Feasibility study, advisory service, analysis
- 71311300 · Infrastructure works consultancy services
- 72000000 · IT services: consulting, software development, Internet and support
- 72100000 · Hardware consultancy services
- 72200000 · Software programming and consultancy services
- 72210000 · Programming services of packaged software products
- 72212211 · Platform interconnectivity software development services
- 72220000 · Systems and technical consultancy services
- 72221000 · Business analysis consultancy services
- 72243000 · Programming services
- 72246000 · Systems consultancy services
- 72250000 · System and support services
- 72260000 · Software-related services
- 72266000 · Software consultancy services
- 72300000 · Data services
- 72320000 · Database services
- 72400000 · Internet services
- 72412000 · Electronic mail service provider
- 72420000 · Internet development services
- 72421000 · Internet or intranet client application development services
- 72422000 · Internet or intranet server application development services
- 72500000 · Computer-related services
- 72590000 · Computer-related professional services
- 72600000 · Computer support and consultancy services
- 73200000 · Research and development consultancy services
- 73210000 · Research consultancy services
- 75100000 · Administration services
- 75112000 · Administrative services for business operations
- 75120000 · Administrative services of agencies
- 79200000 · Accounting, auditing and fiscal services
- 79300000 · Market and economic research; polling and statistics
- 79311000 · Survey services
- 79311400 · Economic research services
- 79340000 · Advertising and marketing services
- 79341000 · Advertising services
- 79341100 · Advertising consultancy services
- 79341400 · Advertising campaign services
- 79342000 · Marketing services
- 79342100 · Direct marketing services
- 79342200 · Promotional services
- 79342300 · Customer services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
- 79342320 · Customer-care services
- 79342321 · Customer-loyalty programme
- 79400000 · Business and management consultancy and related services
- 79410000 · Business and management consultancy services
- 79411100 · Business development consultancy services
- 79413000 · Marketing management consultancy services
- 79415200 · Design consultancy services
- 79416000 · Public relations services
- 79416100 · Public relations management services
- 79416200 · Public relations consultancy services
- 79430000 · Crisis management services
- 79500000 · Office-support services
- 79511000 · Telephone operator services
- 79512000 · Call centre
- 79570000 · Mailing-list compilation and mailing services
- 79600000 · Recruitment services
- 79900000 · Miscellaneous business and business-related services
- 79933000 · Design support services
- 80533000 · Computer-user familiarisation and training services
- 90714100 · Environmental information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@crown-commercial-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@crown-commercial-service.gov |
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