UK SBS IT17051 BEIS NMO Digital Service - Alpha (Completion)

Tender description

Why the Work is Being Done Regulatory Delivery (RD) has legal responsibility for overseeing the UK’s system of weights and measures and offers a range of technical testing and certification services to manufactures and other businesses across the world. The testing and certification services enable businesses to test products, launch/export them legally, and ensure quality. This range of services offered by RD forms the NMO service. The NMO service is world class and widely recognised to be one of very few top authorities on weights and measures in the world. These services are available through Gov.uk. Problem to Be Solved Customers of Regulatory Delivery’s technical testing and certification services (NMO service) struggle to access the services using the existing digital portal, which is not compliant with the Digital Service Standard. We are aiming to make it easier for users to apply for services, including submitting information to NMO, receiving regular updates on progress and obtaining certificates for their products. We want to improve our service efficiency through better management information, as well as improve the way we communicate to our customers. Who Are the Users UK/International businesses need to be able to: view the full suite of NMO services, apply for certifications, view the process/progress of certifications/testing, view fee estimates, view processes for submitting products/prototypes for testing, upload documentation as part of the certification process, and create an account. RD officials need to be able to: notify customers of application progress, manage customer documentation, send documentation to customers, and communicate costs to customers. Early Market Engagement Work Already Done An initial Discovery has been conducted covering a number of RD services delivered on a commercial basis, including NMO. We decided only to take forward work on NMO services into an Alpha stage. We have completed 4 weeks of Alpha, which focuses on the end to end service of certification, with strands on service design, user research and testing, content design, and development. The Discovery output can be made available to potential suppliers. Existing Team The existing team consists of a Product Owner and internal staff with expertise in subject areas and knowledge of user communities. The NMO team are based in Teddington and the supplier would be expected to work from Teddington at least one day a week to facilitate good access to the NMO team. Current Phase Alpha Work Location 1 Victoria Street, London, with some work from Teddington. Working Arrangments Co-located at 1 Victoria Street, London. Adhering to BEIS normal working hours (09:00 - 17:00). Suppliers must comply with BEIS travel and subsistence policy. There is a possibility of travel for user research purposes, which could be anywhere in the United Kingdom. (BEIS will meet any additional travel costs incurred away from the London office for the purposes of user research or attendance at other BEIS sites). Travel to Teddington, as above, should be expected. Security Clearance Baseline Personnel Security Standard (BPSS) clearance required. Additional T&Cs Skills & Experience Demonstrate how you will apply your skills and expertise to... Deliver digital services that meet the GDS Digital Service Standard criteria and how this will ensure the successful delivery of this project. Assess legacy systems and how this will ensure the successful delivery of this project. Migrate data from legacy systems to new digital services and how this will ensure the successful delivery of this project. Develop prototypes (wire frames/coded prototypes/etc.) iteratively via user testing and how this will ensure the successful delivery of this project. Develop digital services using agile methodologies and how this will ensure the successful delivery of this project. Develop prototypes from Discovery findings and how this will ensure the successful delivery of this project. Use metrics, analytics, data and user feedback to prioritise key content and features and how this will ensure the successful delivery of this project. Use effective estimation and sizing techniques to prioritise product and programme delivery and how this will ensure the successful delivery of this project. Nice to Haves Demonstrate how you will apply your skills and expertise to... Ensure the successful delivery of digital services from Discovery to Live, involving retirement of legacy services, and how this will ensure the successful delivery of this project. Upskill client staff and how this will ensure the successful delivery of this project. No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology Technical solution How the approach or solution meets user needs Estimated timeframes to complete the work Team structure (with roles and responsibilities) How risks and dependencies are identified and approaches to manage them Approach to maintaining control, transparency and quality Cultural Fit Criteria Demonstrate how you will work as a team with BEIS and other suppliers Demonstrate how you will work transparently and collaboratively with the BEIS Regulatory Delivery team when making decisions Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 65% Cultural fit 15% Price 20% Questions from Suppliers Budget range £80,000 - £91,000