IT services: consulting, software development, Internet and support

Tender description

This document supersedes the PIN (309952-2016) released on 2.9.2016. Crown Commercial Service (CCS) wishes to establish a Framework Agreement for the provision of Technology Expense Management (TEM) services for the benefit of UK public sector bodies, which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies, Local Authorities, Health, Police, Fire and Rescue, Education, Charities and Devolved Administrations. The ‘competitive procedure with negotiation’ (regulation 29) process will used for this procurement. The Services covered by this Procurement will be divided into 2 Lots; 1 for Central Government and 1 for Wider Public Sector. This split will allow us to provide a closer focus on the 2 customer markets and allow greater on-boarding capacity for each customer market sector. There will be 1 supplier for each lot. The agreement duration under consideration is two years with flexible extension of up to a further 24 months. This is subject to change following further market engagement. The solution will be required to support the management of a variety of technology and telecoms services. A variety of TEM functions may be required (and could be separately ordered by the customer): 1. Historical Billing Audit; 2. Physical Audit; 3. Snapshot; 4. TEM: i. Database; ii. Load of TEM data; iii. Reporting; iv. Inventory; v. Tariff optimisation; vi. Benchmarking. 5. Personal Call Management (subject to service 4 being taken); 6. Tactical Provisioning/Ordering (subject to service 4 being taken); 7. Contact Services (A professional service to contact users to confirm the status of devices, users and services where these are not known, allowing the TEM provider to build an accurate inventory where one does not exist, or the data held is not complete) (subject to service 4 being taken). One of the main objectives of this framework is to reduce public sector spend on telecoms by driving out waste and creating efficiencies of (at least) 20 % by deploying TEM to analyse and manage as much of this spend as possible. Crown Commercial Service is planning to hold a Supplier Information Day on Wednesday 8.3.2017 in London (details will be provided to registered parties). The purpose of this event is to describe our needs and seek market engagement and feedback to further develop our requirement. Please register your interest by contacting CCS via: E-mail: tem2@crowncommercial.gov.uk Telephone: +44 345 010 3503 Although the potential TEM functional categories have been included in this document, Suppliers should be aware that Crown Commercial Service may change both the scope, scale and the structure of the contract as a result of market and customer engagement. Crown Commercial Service cannot guarantee that a call for competition will definitely take place. All potential value figures stated in this document are estimates. Based on our current project plan, we estimate that we will publish the contract notice on or around the 30.5.2017. Further details of this procurement and our stakeholder engagement can be found here; http://ccs-agreements.cabinetoffice.gov.uk/procurement-pipeline