Delivery of Alpha and Beta Phases for CQC Digital Services

Tender description

Why the Work is Being Done Care Quality Commission (CQC) completed discoveries in late 2016 in three different areas: ● Project A- Collecting information from adult social care providers to assess, monitor and improve the quality and safety of services. ● Project B- Receiving feedback on people’s care. ● Project C- CQC Intranet. Therefore, we now require a specialist, agile team to work with us on the Alpha and Beta phases to develop new digital services which have been informed by the discoveries. In the event any additional Discoveries are undertaken the services may be required to fulfil the relevant Alpha and Beta phases. Problem to Be Solved ● Project A- Collecting information from adult social care providers to monitor and improve the quality of services: The existing system does not meet the needs of the users (duplication of effort, clarity of the process, complexity of information asked). ● Project B- Receiving feedback on people’s care: Our current channels to receive people’s experiences of care do not meet our users’ needs (anonymity, security and confidentiality of data). ● Project C-CQC Intranet: The CQC is reviewing the current service offering with the goal of creating an intranet which is easier to use, maintain and is accessible by all employees. Who Are the Users The following user stories correspond to current projects: ●Project A- As an adult social care provider, I need to provide information about the quality of my service so that I am compliant with CQC regulations. ●Project B- As a health and social care service user, I want to give feedback on my care, so that I can enable the relevant authority to take appropriate action/response. ●Project C- As a CQC employee, I need to find up-to-date information and guidance, so that I can do my job efficiently. The Supplier will need to consider these user needs at all times. Early Market Engagement We have discussed with GDS, OGDs and other ALBs regarding successful, similar service delivery and Supplier interaction. Work Already Done Discoveries were completed in late 2016 and outputs will be provided to the successful supplier. Moreover, prospective suppliers have the opportunity to ask questions should they need more clarity on each project. Since the end of Discoveries, CQC have focussed on getting our technical infrastructure ready for specialist teams to start developing our new digital services and continuously integrate with existing systems. A Technical Architecture review is currently in progress to assist in this readiness and on the potential solution architecture of these digital services. Existing Team Head of Digital Development, three Product Owners, colleagues from Data Management, and Systems & Applications whenever necessary as part of the enabling project team. There may be instances where the Supplier will be required to work with other CQC Suppliers, especially those running existing systems. Current Phase Alpha Work Location 151 Buckingham Palace Road, London, SW1W 9SZ. Working Arrangments It is expected that the majority of time will need to be spent by the Supplier co-located at the Authority’s Head Office (151 Buckingham Palace Road, London, SW1W 9SZ). The Authority can account for some off-site working to be agreed. Anticipated standard working hours Monday to Friday. Security Clearance Must meet the Baseline Personnel Security Standard (BPSS) and CQC’s Data Security standards . Additional T&Cs We are looking for a reliable and skilled delivery partner throughout Alpha and Beta phases. However, continuing to the Beta phase will depend on successfully passing GDS Alpha Service Assessment. The continuation of Services relating to an individual project may be terminated if the Assessment has not been passed. The Supplier will be required to deliver the following outputs which must comply with GDS Service Standards: Alpha: ● end-to-end working prototype that passes the GDS Service assessment for each project. Beta: ● end-to-end working digital service that passes the GDS Service assessment for each project Skills & Experience Have expertise in Agile delivery as outlined in the GDS Service Manual (2%) Have experience of designing services that meet the GDS Service Standards and have passed the GDS Service Assessment (2%) Have experience of designing prototypes from Discovery findings to meet user needs (2%) Be highly experienced with using application programming interfaces (APIs) and representational state transfer (REST) web services (1.5%) Have expertise in cloud technologies: design, planning. security, integration, whilst remaining Cloud provider agnostic (1.5%) Have experience in using automated testing environments and continuous integration (1.5%) Have the ability to provide up to three multi-disciplinary teams as per GDS Service Manual to client site for the duration of the project (1.5%) Nice to Haves Experience in Oracle-based CRM systems (1%) Experience of working with a national regulator (1%) Experience of upskilling a traditional public sector environment into agile ways of working (1% ) No. of Suppliers to Evaluate 5 Proposal Criteria Demonstrates Supplier’s previous experience in delivering an Alpha or Beta service that have passed GDS Service Assessment- 10% Demonstrates Supplier’s previous experience in setting up a multi-disciplinary agile team for a government agency- 10% Demonstrates Supplier’s previous experience in managing risks and dependencies- 10% Demonstrates Supplier’s approach and methodology to delivering an Alpha for Project A mentioned above (including technical solution, team structure) addressing GDS Service Manual- 10% Proposal Criteria to be assessed via Written Proposal. Cultural Fit Criteria Demonstrates Supplier’s proposition on delivering an Alpha for Project B mentioned above addressing GDS Service Manual with particular focus on research techniques with the users- (5%) Demonstrates how the Supplier will work collaboratively with the host organisation and other suppliers towards successful delivery-with reference to previous examples (7.5%) Demonstrates how the Supplier will upskill CQC and provide knowledge transfer to the Contracting Organisation- (7.5%) Cultural Fit Criteria to be assessed via Presentation. Anticipated dates of presentation- 9th/10th March 2017 Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 55% Cultural fit 20% Price 25% Questions from Suppliers Budget range the budget range for one year is from zero commitment (£0) to £667,580 + vat. the contract will be used to deliver specific service outcomes and outputs by bringing in a supplier with the relevant digital expertise to deliver alpha and beta services. it is estimated that the contract will last for 1 year however with a provision to extend for a further year should additional services be required. payments anticipated to be in instalments based on output delivery throughout the alpha and beta phases of each project. more information on payment structure to be provided following the shortlisting stage.