Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK
Details
- Supplier(s)
- ZENDESK UK LIMITED
- Value
- GBP 260,700
- Duration
- 1 year
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 29 December 2017
- Source
- ContractsFinder
Tender description
The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers
Timeline
- Completed: Award date18 June 2017
- Completed: Award published29 December 2017Current notice
- Completed: Contract expiry date29 June 2018
About the buyer
Government Digital Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@government-digital-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@government-digital-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@government-digital-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@government-digital-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@government-digital-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@government-digital-service.gov |
54 similar open tenders
See more open tenders related to Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK.
- Open tender
DPS for Circuit Solutions
- Open tender
Expert Partner Panel Procurement 2026
- Open tender
Precise Policing 2
- Open tender
Internet of Things
- Open tender
Space Technology Solutions
- Open tender
IT and Cyber Security Services
Related buyers
Buyers similar to Government Digital Service.
- 1,690£204.6bn
- 455£2.1bn
- 367£249.3m
- 358£15.0bn
- 293£2.8bn
- 263£19.7bn
- 247£509.3m
- 203£1.0bn
- 156£1.3bn
- 140£895.5m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
