Social services

Tender description

Birmingham City Council is inviting suitably qualified and experienced organisations to express an interest for home support services. The provision of a service in the Citizens own home, as regulated and registered by the Care Quality Commission. Also referred to as home care, domiciliary care or home help. It is when care workers visit people in their own homes to give them help and support with activities of daily living. Care workers can help with personal care needs, such as washing and getting dressed and practical tasks such as preparing simple snacks or frozen meals. This includes services for children and young people with a disability and adults. The provision of a service in the Citizens own home, as regulated and registered by the Care Quality Commission. Also referred to as home care, domiciliary care or home help. It is when care workers visit people in their own homes to give them help and support with activities of daily living. Care workers can help with personal care needs, such as washing and getting dressed and practical tasks such as preparing simple snacks or frozen meals. This includes services for children and young people with a disability and adults. The provision of a service in the Citizens own home, as regulated and registered by the Care Quality Commission. Also referred to as home care, domiciliary care or home help. It is when care workers visit people in their own homes to give them help and support with activities of daily living. Care workers can help with personal care needs, such as washing and getting dressed and practical tasks such as preparing simple snacks or frozen meals. This includes services for children and young people with a disability and adults. The provision of a service in the Citizens own home, as regulated and registered by the Care Quality Commission. Also referred to as home care, domiciliary care or home help. It is when care workers visit people in their own homes to give them help and support with activities of daily living. Care workers can help with personal care needs, such as washing and getting dressed and practical tasks such as preparing simple snacks or frozen meals. This includes services for children and young people with a disability and adults. The provision of a service in the Citizens own home, as regulated and registered by the Care Quality Commission. Also referred to as home care, domiciliary care or home help. It is when care workers visit people in their own homes to give them help and support with activities of daily living. Care workers can help with personal care needs, such as washing and getting dressed and practical tasks such as preparing simple snacks or frozen meals. This includes services for children and young people with a disability and adults. The provision of a service in the Citizens own home, as regulated and registered by the Care Quality Commission. Also referred to as home care, domiciliary care or home help. It is when care workers visit people in their own homes to give them help and support with activities of daily living. Care workers can help with personal care needs, such as washing and getting dressed and practical tasks such as preparing simple snacks or frozen meals. This includes services for children and young people with a disability and adults. The Provider will need to be able to put arrangements in place to ensure that there is: - Citywide bridging home support to cover service users being discharged home from hospital until the on-going care and support can be picked up by another Home Support Provider or by the Council’s enablement service. - The Provider will be expected to ensure a smooth transition to whichever Service follows. - The Provider is, in effect, providing an interim, flexible home support service. Approved Premises (AP) are approved under Section 13 of the Offender Management Act 2007. These Premises offer residential provision in order to provide enhanced levels of protection to the public and reduce the likelihood of further offending. They are not 'Bail Hostels' although some may accommodate small numbers of people subject to bail which include a specific requirement to reside at an Approved Premises, has been made a condition of bail. The Provider will need to be able to put arrangements in place to ensure that there is enhanced supervision by: - Working closely with National Probation Service offender managers; - Providing 24hr staff oversight; - Monitoring curfews and ensuring compliance with rigorously enforced rules; - Undertaking on-going observation and assessment of attitudes and behaviour; - Providing programmes of regular supervision, support and monitoring aimed at reducing offending behaviour and risk to the public. The Provider will need to be able to put specific arrangements into place with regards to: - Communication – A service user with a single or dual Sensory Loss use a range of communication including clear speech, sign language, tactile communication based on the alphabet. Service user born with dual sensory loss may have little or no formal communication or may have very specific and skilled modes of communication. - Access to information – this includes difficulty with correspondence and written information such as timetables, websites, bus numbers, use by dates on food; spoken information such as train platform announcements; environmental information such as the layout of a room, finding a seat on public transport, busy traffic, potholes, obstacles on pavements, etc. - Mobility – this refers to the ability to safely move around the home and outside the home. A service user with single or dual sensory loss may appear to have no difficulty in moving around a familiar place, or taking a regular journey but be unable to safely manage an unfamiliar journey or cope with a change such as a blocked pavement on a usual route. A service user with single or dual sensory loss ability to move safely out of doors can also vary depending on light levels, for instance between daytime and at night.