Billing system

Tender description

Provision of over the counter 3rd party receipting services including online PAYG top ups. Lot 1 – ROI OTC bill payment (electricity and gas). Core over the counter (OTC) bill payment - receipting service for general electricity and gas bill payments where cash is the primary method of payment. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours. Lot 2 – ROI OTC PAYG Top Up Electricity and Gas**. Over the counter PAYG top up vends for electricity customers who have PAYG meters. This service must be available in multiple locations within the counties of ROI, with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours. — The provision of OTC PAYG Top Up vends for gas customers who have PAYG meters will only be included in this contract from July 2019 onwards. This service must be available in multiple locations within the relevant counties, with an expansive geographical spread of outlets available to our customers and offer extensive opening hours. Lot 3 – ROI Online PAYG Top Up Electricity (incl. web, IVR, SMS & app). We require the provision of a facility for: i) Online Top Ups via our website– both once off or by creating an account. ii) Provision of an Electric Ireland top up app. To facilitate both once off top ups or top ups by creating an account. iii) IVR self-service top up. iv) SMS top ups. Lot 4 – NI OTC PAYG Top Up, Bill Payment and Online PAYG Top Up (Incl. web, IVR). i) Over the counter (OTC) bill payment ii) Over the counter (OTC) PAYG top ups iii) Online PAYG Top Ups – both once off or by creating an account iv) IVR self-service top up — Over the counter (OTC) Bill Payment using a personalised Electric Ireland payment card by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours. — Over the Counter (OTC) PAYG top up by cash, debit card, or other payment media. This service must be available in multiple locations within the counties of NI with an expansive geographical spread of outlets available to our customers, and offer extensive opening hours. — Online PAYG Top Ups - both once off or by creating an account by using a debit or credit card. — IVR self-service PAYG Top Up - using a debit or credit card. NB. ESB (ESB Energy) may also require the provision of these services in Great Britain (Scotland, England and Wales) as part of this lot. This will not be required at the commencement of the contract but ESB may require some or all of these services to be provided during the contract by the successful tenderer(s). There is no guarantee that these services will be required and ESB reserve the right to go to tender for these services separately.