NELCSU - 17/18 Kent Refresh Program delivery

Tender description

Why the Work is Being Done A team is required to implement the Kent PC refresh Project ensuring all identified PC's and works are undertaken to defined specifications and the Project is managed in line with NELCSU requirements and expectations, and within budget by the specified deadline Problem to Be Solved NELCSU South BAU Team does not have capacity to undertake this additional work so a short term team is required to complete the various tasks by the 31st March 2018 deadline Who Are the Users As a the program lead I need the team to include a Project Manager, a Scheduler/Admin, a Senior Engineer as team lead and 4 x desktop engineers Early Market Engagement Work Already Done Existing Team The successful supplier will need to engage with the: Kent PMO /GPIT Program manager Kent GP IT Managers Customer Relationship Manager Current Phase Live Work Location Project Manager and Project Support to be based at Kent House, Ashford, Kent TN23 1PP All field engineers must have own reliable vehicle as work is field based across GP Practice in Kent and Medway and must be covered for business use Working Arrangments The field Engineer team will be required to liaise with the Team lead on a daily basis who will give them the details of which sites to go to. The Practice Manager will report to the Program Lead on a daily basis. Mileage will be paid at standard NHS rate and calculated from Team Base to Site and back to Base regardless of home location Security Clearance Additional T&Cs Skills & Experience Previous NHS Experience Technical team Lead must have previous GP Practice environment experience Project Manager must have Prince2 The Senior engineer must have NHS desktop rollout experience, printer, Emis, Vision and Docman clinical Desktop PC hardware & Software troubleshooting, configuration and installation experience, Microsoft Windows 7, 8 & 10 knowledge and configuration experience, Excellent customer experience skills Nice to Haves Previous Kent based experience Previous experience of GP IT refresh program No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work Value for money Cultural Fit Criteria Be transparent and collaborative when making decisions Share knowledge and experience with other team members Take responsibility for their work Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers Budget range