Closed tender

Passenger Satisfaction Research - Travel Survey 2017/18 (with an option to SYPTE to extend for 2018/19)

Details

Value
GBP 62,500
Topic
Survey services
Published
30 January 2017
Submission
17 February 2017

Tender description

South Yorkshire Passenger Transport Executive is seeking to appoint a suitably experienced provider of the above Services The Travel Survey is the organisations core piece of strategic research across South Yorkshire, covering the 4 Local Authorities and all modes of transport. This is a self-completion household postal questionnaire (with online option) undertaken in 2 waves during May and November. The results evidence and inform key business decisions, budget setting and business planning. The scope is wide reaching and captures intelligence on the perceptions, experiences and satisfaction of the public of South Yorkshire for transport operations, services, information provision and ticketing. As well as customer profiling/characteristics of infrequent/non and users of public transport and net promoter score. First carried out in November 2005, the year on year activity enables assessment of change and monitoring of impact on the customer offer and measures impact of marketing/brand campaigns.

Timeline

  1. Completed: Tender published30 January 2017
    Current notice
  2. Completed: Submission date17 February 2017

About the buyer

South Yorkshire Passenger Transport Executive is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79311000 · Survey services
  • 79342310 · Customer survey services
  • 79342311 · Customer satisfaction survey

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