IT services: consulting, software development, Internet and support

Tender description

The Contracting Authority wishes to establish a Framework Agreement with two Suppliers for the provision of Technology Expense Management Services for the benefit of UK public sector bodies, which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS bodies, Local Authorities, Health, Police, Fire and Rescue, Education, Charities and Devolved Administrations. A description of the Services required for each Lot can be found in section II.2. The Services covered by this Procurement will be divided into 2 Lots; one for Central Government (Lot 1) and one for Wider Public Sector (Lot 2). This split will allow the Authority to provide a closer focus on the two customer markets and allow greater on-boarding capacity for each customer market sector. There will be one Supplier for each Lot, however in exceptional circumstances, there may be a request from the Contracting Authority, to take on additional work from the other Lot. This Lot will be for the provision of TEM Services primarily to Central Government Departments and their Arm's Length Bodies and Agencies and Non Departmental Public Bodies. In exceptional circumstances, should the demand for Lot 1 Services outstrip the capacity of the Lot 1 Supplier, the Authority may request the Supplier of Lot 2 to take on additional work for Lot 1. The solution will be required to support the management of a variety of technology and telecoms services. Primary Service 1 - Technology Expense Management (TEM). — Database, — Load of TEM data, — Reporting, — Inventory, — Tariff optimisation, — Benchmarking. The following Services 2, 3 and 4 will only be made available to Customers who are actively receiving Primary Service 1. Service 2 - Contact Services. Service 3 - Personal Use Management. Please see II.2.14 below for more detail. This service is primarily for the provision of services to the public sector, NHS Bodies, Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administration. In exceptional circumstances, the request for a lot of services may be required for the supply side of the supply chain of technology and telecoms services. Primary Service 1 - Technology Expense Management (TEM). - Database, - Load of TEM data, - Reporting, - Inventory, - Tariff optimization, - Benchmarking. The following Services 2, 3 and 4 will be made available to Customers who are actively receiving Primary Service 1. Service 2 - Contact Services. Service 3 - Personal Use Management. Please see II.2.14 below for more detail.