UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017
Details
- Supplier(s)
- IFF Resarch
- Value
- GBP 85,000
- Duration
- 5 months
- Topic
- Research and development consultancy services
- Published
- 7 November 2017
- Source
- ContractsFinder
Tender description
The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of online guidance rather than the helpline. We would also like to establish a baseline against which we can benchmark in future, once the website has been reengineered. To do this, we would like to evaluate the user experience; the ease with which the user can find what they are looking for; subsequent actions taken by the user on the basis of the information they have accessed; success and failure measures.
Timeline
- Completed: Award date31 October 2017
- Completed: Award published7 November 2017Current notice
- Completed: Contract expiry date30 March 2018
About the buyer
UK Shared Business Services - UKSBS is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 73200000 · Research and development consultancy services
- 79300000 · Market and economic research; polling and statistics
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@uk-shared-business-services-uksbs.gov |
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