GB-London: Payment Service Provider

Tender description

The Victoria and Albert Museum ("V&A") wishes to appoint a payment service provider to provide a managed payment service across the Museum to process online and offline card transactions including retail, ticket sales, membership sales, donations, and other transactions. As an exempt charity, the V&A charity generates income both directly and through a wholly-owned subsidiary. Both entities have a multi-channel sales platform, with sales made onsite, online and by phone. Annually, approximately 600k transactions to the value of £20m are processed each year. In recent years the Museum has invested in a number of systems to enhance the customer experience: the Galaxy ticketing system; Microsoft Dynamics CRM; self- service ticket Kiosks and an online platform to allow for 'one basket' ordering for retail and ticket sales. The complexity of having a multi entity, channel and system set up has resulted in the Museum operating with a number of different payment providers all of whom offer different services, support, reporting capabilities and price plans. The Contract is for: •The implementation of a managed payment service including any relevant software integration and the purchase or lease of any hardware to support this service; •The support, maintenance, transaction fees and any other associated service for five years; •The on boarding of new payment methods as and when such payment methods appear in the market. The Contract has the option for: •Any additional hardware that may be required during the contract; •Any additional software integration that may be required during the contract; •Any other services or goods that reasonably fall into the scope. Please note that the volume and scope may vary according to the Museum's activities which cannot reasonably be predicted at this point in time and any such variations shall be provided for in this contract. •The option to extend for up to a total of a further two years. Please note that the estimated value is based on invoices paid for equipment, set-up and ancillary services by the V&A to the payment service provider. Transaction fees are recovered directly and are therefore classed as a concession contract. This process is being conducted electronically and all correspondence, queries and tenders must be sent through the Delta e-Sourcing portal at: Email and paper tenders will not be accepted.