UK SBS IT17443 BEIS NMO Digital Service - Beta

Tender description

Why the Work is Being Done Regulatory Delivery (RD) has legal responsibility for overseeing the UK’s system of weights and measures and offers a range of technical testing and certification services to manufacturers and other businesses across the world. The testing and certification services enable businesses to test products, launch/export them legally, and ensure quality. This range of services offered by RD forms the NMO service. The NMO service is world class and widely recognised to be one of very few top authorities on weights and measures in the world. These services are available through Gov.uk. Problem to Be Solved Customers of Regulatory Delivery’s technical testing and certification services (NMO service) struggle to access the services using the existing digital portal, which is not compliant with the Digital Service Standard. We are aiming to make it easier for users to apply for services, including submitting information to NMO, receiving regular updates on progress and obtaining certificates for their products. We want to improve our service efficiency through better management information, as well as improve the way we communicate to our customers. Who Are the Users UK/International businesses need to be able to: view the full suite of NMO services, apply for certifications, view the process/progress of certifications/testing, view fee estimates, view processes for submitting products/prototypes for testing, upload documentation as part of the certification process, and create an account. RD officials need to be able to: notify customers of application progress, manage customer documentation, send documentation to customers, and communicate costs to customers. Early Market Engagement Work Already Done An initial Discovery has been conducted covering a number of RD services delivered on a commercial basis, including NMO. We decided only to take forward work on NMO services into an Alpha stage. During the 12 week Alpha we produced end-to-end prototypes for the ‘enquire’, ‘apply’ and ‘assess’ phases of the product certification technical service. The prototypes were developed assuming that the service would not be hosted on GOV.UK. However, following research during Alpha, the digital service will now be hosted on GOV.UK. As such, prototypes will need to be reworked in line with GOV.UK styling and functionality. Existing Team The existing team consists of a Product Owner, Service Manager, and internal staff with expertise in subject areas and knowledge of user communities. The NMO team are based in Teddington and the supplier would be expected to work from Teddington at least one day a week to facilitate good access to the NMO team. Current Phase Beta Work Location 1 Victoria Street, London, with a minimum of one day a week to work from our Teddington office (Stanton Avenue, Teddington, Middlesex, TW11 0JZ) Working Arrangments The team must be co-located at 1 Victoria Street, London and adhere to BEIS normal working hours (09:00 - 17:00). Suppliers must comply with BEIS travel and subsistence policy. There is a possibility of travel for user research purposes, which could be anywhere in the United Kingdom (BEIS will meet any additional travel costs incurred away from the London office for the purposes of user research or attendance at other BEIS sites). Travel to Teddington should be expected at least one day per week. Security Clearance Baseline Personnel Security Standard (BPSS) clearance required. Additional T&Cs Skills & Experience Demonstrate how you will apply your skills and expertise to… (Please do not answer this question as it will not be scored) Deliver digital services that meet the GDS Digital Service Standard criteria and pass GDS service assessments and how this will ensure the successful delivery of this project. Design and build a service which meets user needs and follows GDS design patterns and how this will ensure the successful delivery of this project. Conduct user research and testing remotely and how this will ensure the successful delivery of this project. Develop production ready code for private/public Beta releases from Discovery and Alpha outputs (e.g. low-fi/hi-fi prototypes) and how this will ensure the successful delivery of this project. Develop prototypes (wire frames/coded prototypes/etc.) iteratively via user testing/research and how this will ensure the successful delivery of this project. Use automated (testing) environments and implement continuous integration, delivery & deployment and how this will ensure the successful delivery of this project. Demonstrate how you will prioritise key content and features using metrics and analytics and how this will ensure the successful delivery of this project. Nice to Haves Demonstrate how you will apply your skills and expertise to… (Please do not answer this question as it will not be scored) Develop the service using Drupal 8 (or equivalent) and how this will ensure the successful delivery of this project. Implement Government as a Platform services (Notify and PaaS) and how this will ensure the successful delivery of this project. Upskill client staff and how this will ensure the successful delivery of this project. Research/test permissions and access levels of user accounts how this will ensure the successful delivery of this project. Map and test the end-to-end journey from Google into the new service and how this will ensure the successful delivery of this project. Identify key performance indicators for the service and the tools to measure them and how this will ensure successful delivery of this project. Carry out an accessibility audit of the service and how this will ensure the successful delivery of this project. No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology Technical solution How the approach or solution meets user needs Estimated timeframes to complete the work Team structure (with roles and responsibilities) How risks and dependencies are identified and approaches to manage them Approach to maintaining control, transparency and quality Cultural Fit Criteria Demonstrate how you will work transparently and collaboratively with the BEIS Regulatory Delivery team when making decisions throughout this project Payment Approach Capped time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 75% Cultural fit 5% Price 20% Questions from Suppliers Budget range £700,000 to £780,000 excluding vat