Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile
Details
- Buyer
- Hanover Housing Association
- Supplier(s)
- Amillan Limited
- Value
- GBP 440,000
- Duration
- 10 years
- Topic
- Telecommunications system
- Published
- 10 October 2017
- Source
- ContractsFinder
Tender description
CONTRACT AWARD NOTICE Note: Only Lot 1 was awarded. Lot 2 is to be re-tendered. THIS IS AN AWARD NOTICE - the tender process has concluded Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.
Timeline
- Completed: Award date24 August 2017
- Completed: Award published10 October 2017Current notice
- Next: Contract expiry date30 September 2027in 13 months
About the buyer
Hanover Housing Association is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 32524000 · Telecommunications system
- 48000000 · Software package and information systems
- 48445000 · Customer Relation Management software package
- 72000000 · IT services: consulting, software development, Internet and support
- 72212445 · Customer Relation Management software development services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hanover-housing-association.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hanover-housing-association.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hanover-housing-association.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hanover-housing-association.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hanover-housing-association.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hanover-housing-association.gov |
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