Website Development and Digital Service Partner Recruitment

Tender description

Why the Work is Being Done To help the National Forest become more sustainable we need to get more support from businesses, its community and visitors. The latest National Forest business plan includes new brand guidelines and an income generation strategy. The plan aims to raise our profile and to generate long term sustainable income to supplement our Defra funding. We are developing new products and campaigns to help generate donations from people benefiting from the Forest. A new website, database and CRM integration is required to help meet the these requirements. Phase 1 work is required for completion by May 2018. Problem to Be Solved We have three websites which need converging into one and refreshed with our new brand guidelines, content and new products as they are launched. The new website also requires integration with our database, CRM system, internal and external systems. Hosting and maintenance support is also required for the new website. To see the full brief follow this link http://www.nationalforest.org/document/National_Forest_Website_development_brief.pdf Who Are the Users Our main users are businesses, residents and visitors. We are wanting these audiences to engage in our programmes and ultimately to donate to the National Forest Charity. The concept is that beneficiaries of the Forest contribute to its sustainable growth. Businesses sponsor us to benefit from brand attribution. Residents benefit from improvements to their local environment and visitors enjoy short breaks and day visits. Early Market Engagement This work has been previously unsuccessfully tendered. During that process we gained feedback from a number of suppliers on the DOS systems that our scope of work was too ambitious for the available budget. In this re-listed opportunity we have revised our scope and budget to take into account the feedback and guidance. Work Already Done Existing Team The supplier's principal contact will be the National Forest Development Manager who will be supported by a small in-house team including a Digital Content Producer and Systems Administrator. Current Phase Not started Work Location No specific location. They can work remotely however we would envisage that the supplier work on-site and meet with the team on-site as required. Working Arrangments The supplier will submit weekly reports to the NFC representative regarding the status of the project, milestones met and any issues that may impact on timescales and cost. Security Clearance Additional T&Cs Skills & Experience Capacity of web development staff to accelerate project timelines – 2 points Website redevelopment projects in the charity and/or sustainability sector – 1 point Content Management System (CMS) working with various levels of access for both internal and external users – 2 points Analytics packages to measure and report on KPIs related to corporate scorecards and key user journeys – 3 points Integration of database and a customer relationship management system with a website – 3 points Discovery phase of a similar project, including convergence of multiple websites into one, mapping user journeys and how you converted these into useful website requirements – 3 points Website redevelopment that has led to proven improvements in: brand perception (where you have applied brand guidelines); traffic; conversion rate; regular donations and corporate sponsorship – 3 points Integrating third party data into such sites ideally for bookable product and/or ticket sales – 3 points Government Digital Service and accessibility standards – 1 point Quality of service around maintenance support service level agreements you manage – 2 points Data security and assurance for a government organisation – 1 point Nice to Haves No. of Suppliers to Evaluate 6 Proposal Criteria Overall road map Transition management Strategy - methodology and approach Architectural design approach Sustainable innovation in product development Project management Client management - we are a very small in house team Deployment processes SLA management for ongoing maintenance Hosting & infrastructure experience Database integration and management Costs (Value for Money) - hourly rate for maintenance Cultural Fit Criteria Understanding our vision - creating a digital platform strategy roadmap which helps us achieve our sustainability aims and objectives – 3 points Approach and values supporting sustainability – 1 point Innovative approach to online product development and digital fulfilment – 3 points In kind support offered – 1 point Experience of working with a small in house team – 2 points Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range total budget £125,000+vat phase i to be complete by may 2108 £90k phase 2 £35k to be completed by september 2018 maintenance to run to march 2019