Recreational, cultural and sporting services

Tender description

Solihull Metropolitan Borough Council are seeking a leisure operator to manage and operate the council's leisure facilities. Solihull Metropolitan Borough Council are seeking a leisure operator to manage and operate the council's leisure facilities. The form of specification utilised to govern the performance of the required leisure management services will be based upon Sport England standard documentation. Key elements within the service specification are listed below. — Annual performance requirements, — Authority's outcomes including the design and implementation of leisure card scheme, — Quality management accreditation (Quest), — Participation targets, — Sport England National Benchmarking Service, — Inclusive Fitness Initiative (IFI) mark, — Service performance requirements, — Cleaning, — Environmental and energy management, — Customer service, — IT systems, — Event management, — Sports and physical activity development plans, — GP referral and exercise rehabilitation programmes, — Tennis development plan, — Marketing and publicity, — Major incident reporting, — Other reporting.