Software maintenance and repair services

Tender description

The rollout of self-service in Dublin City Public Libraries began in 2010, going live in Pembroke, Raheny and Rathmines libraries. The service was expanded to the Central Library, Ballyfermot and Drumcondra in 2012. The remaining 14 branches went live in 2014. All 21 branches are now equipped with RFID self-service kiosks, with 8 of the branches also equipped with RFID security systems. Through this tender process Dublin City Public Libraries will award a contract for the maintenance of both the hardware and software elements of the RFID self-service kiosks and RFID security systems for a period of 5 years. Initially, the contract will cover Pembroke, Raheny and Rathmines libraries. The contract will be expanded to cover the maintenance of the equipment in all other branches as the extended warranties on that equipment expires. Further details on expiry dates are included in the specification of requirements. Dublin City Public Libraries is a section of Dublin City Council's Culture, Recreation and Economic Services Dept. The city's public library network extends over 21 branches city-wide, serving a population of just over half a million people. The physical infrastructure of branch buildings ranges from purpose built facilities dating from the late nineteenth and early 20th centuries, to rented spaces in shopping centres, to newly designed branch library facilities. The rollout of self-service began in 2010, going live in Pembroke, Raheny and Rathmines libraries. The service was expanded to the Central Library, Ballyfermot and Drumcondra in 2012. The remaining 14 branches went live in 2014. All 21 branches are now equipped with RFID self-service kiosks, with 8 of the branches also equipped with RFID security systems. Through this tender process Dublin City Public Libraries will award a contract for the maintenance of both the hardware and software elements of the RFID self-service kiosks and RFID security systems for a period of 5 years. Initially, the contract will cover Pembroke, Raheny and Rathmines libraries. The contract will be expanded to cover the maintenance of the equipment in all other branches as the extended warranties on that equipment expires. Further details on expiry dates are included in the specification of requirements.