Repair and maintenance services of line telephony and line telegraphy equipment

Tender description

Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council's CS1000E and Avaya Aura Contact Centre infrastructure. Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner. Dublin City Council proposes to establish a single Party Framework Agreement for 3 years, with an option to extend for a further period of 1 year, for the provision of a Managed Telephony Service in respect of Dublin City Council's CS1000E and Avaya Aura Contact Centre infrastructure. Coupled with the Managed Telephony Service, Dublin City Council is also seeking proposals for the phased upgrade of the existing Contact Centre infrastructure. Any proposed solution must be inter-operable with the current telephony infrastructure and fully maintain service continuity during the implementation phase of the upgrade project. It is anticipated that DCC will commence the commissioning of the proposed Contact Centre upgrade during Year 1 of the framework though no guarantee to avail of this element during the course of the framework is offered. However, tenderers will be required to submit proposals for both elements and to demonstrate both their experience and capacity to deliver the Managed Service and to commission the Contact Centre upgrade in a timely and seamless manner. The proposed Managed Service contract will be in respect of the support and maintenance of this infrastructure together with all software and service components.