Website Development and Digital Service Partner Recruitment

Tender description

Why the Work is Being Done To help the National Forest become more sustainable we need to get more support from businesses, its community and visitors. The latest National Forest business plan includes new brand guidelines and an income generation strategy. The plan aims to raise our profile and to generate long term sustainable income to supplement our Defra funding. We are developing new products and campaigns to help generate donations from people benefiting from the Forest. A new website, database and CRM integration is required to help meet the these requirements. Phase 1 work is required for completion by 31 March 2018. Problem to Be Solved We have three websites which need converging into one and refreshed with our new brand guidelines, content and new products as they are launched. The new website also requires integration with our database, CRM system, internal and external systems. Hosting and maintenance support is also required for the new website. To see the full brief follow this link http://www.nationalforest.org/document/national_forest_website_development_brief.pdf Who Are the Users Our main users are businesses, residents and visitors. We are wanting these audiences to engage in our programmes and ultimately to donate to the National Forest Charity. The concept is that beneficiaries of the Forest contribute to its sustainable growth. Businesses sponsor us to benefit from brand attribution. Residents benefit from improvements to their local environment and visitors enjoy short breaks and day visits. Early Market Engagement Work Already Done Existing Team The supplier's principal contact will be the National Forest Development Director who will be supported by a small in-house team including a Digital Content Producer and Systems Administrator. Current Phase Not started Work Location No specific location. They can work remotely however we would envisage that the supplier provides weekly updates and meets with the team on-site on a monthly basis. Working Arrangments Suppliers will be required to work on-site as required, although it is envisaged that the majority of the work will take place remotely at the suppliers’ premises. The supplier will submit weekly reports to the NFC representative regarding the status of the project, milestones met and any issues that may impact on timescales and cost. Security Clearance Additional T&Cs Skills & Experience Capacity of web development staff to accelerate project timelines Website redevelopment projects in the charity and/or sustainability sector - convergence of multiple websites into one Content Management System (CMS) working with various levels of access for both internal and external users. Branded design look and feel with emphasis placed on user-experience Analytics packages to measure and report on KPIs related to corporate scorecards and key user journeys Integration of database and a customer relationship management system with a website Discovery phase of a similar project, including mapping user journeys and how you converted these into useful website requirements Website redevelopment that has led to proven improvements in: brand perception; traffic; conversion rate; regular donations and corporate sponsorship Integrating third party data into such sites ideally for bookable product and/or ticketing Government Digital Service and accessibility standards Quality of service around maintenance support service level agreements you manage Data security and assurance for a government organisation Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Overall road map Transition management Strategy - methodology and approach Architectural design approach Innovation & sustainable development Project management Client management - we are a very small in house team Deployment processes SLA management for ongoing maintenance Hosting & infrastructure experience Database integration and management Costs - hourly rate for maintenance Fixed cost for FY 17/18 including number of hours estimated for research, design, development and integration Fixed cost for FY 18/19 including number of hours estimated for research, design, development and integration Cultural Fit Criteria Understanding our vision - creating a digital platform strategy roadmap which helps us achieve our sustainability aims and objectives Approach and values supporting sustainability Innovative approach to online product development and digital fufilment In kind support offered Experience of working with a small in house team Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range we anticipate the following spending caps: financial year 2017/18 £50,000+vat financial year 2018/19 £40,000+vat to include research, design, development, testing and integration with both internal and external databases and systems. hosting and maintenance support is also required.