IT services: consulting, software development, Internet and support

Tender description

NDA requires the services of one or more framework providers to support NDA, Site Licensed Companies (SLCs) and subsidiaries (the estate) to implement the Cyber Security and Resilience Programme (CSRP). Identification of specific work packages will follow on from the estate-wide Profiling and Risk Assessment activities is currently in progress. These will identify areas where additional investment or support is required. Provision of these support services is intended to facilitate effective and consistent remediation activity and provide demonstrable benefit for stakeholders. This will be a framework of one supplier. The estimated value per annum is 1 100 000 GBP however; NDA provides no guarantee of committed expenditure. This support is provided following the escalation of an event to the point where external support and forensics are required, either because of duration (the on-site/ NDA estate team is expected to be exhausted after 24 hours) or because of complexity (more analysts required, specialist skills, etc.) — essentially the ‘cavalry’. Based upon experience of the resource needed during a simulated event, a support team of ten people is estimated. It is assumed that there may be one event per year that might require intervention (this is an assumption only — not based on historic information), with a duration of two weeks. It is further assumed that one of the two training exercises that will be run during the year, one of them will be at such a level that the incident response team will be required. Therefore a second two week duration event is expected. Where required, the provider shall: — Provide rapid, round-the-clock (24/7) engagement following an identified cyber incident — Carry out incident analysis, for example: — Digital Forensic Analysis — Traffic Monitoring — Malware Analysis (including reverse engineering) — Assist in minimizing and mitigating any damage caused — eg isolate systems, contain any infection — Support the client in incident recovery — Support the client in post incident review — Determine and present ‘lessons learned’. This will be a framework of one supplier. The estimated value is 4 400 000 GBP however; this expenditure may be committed in the first year or spread over the framework term. NDA provides no guarantee of committed expenditure. Assurance This is based upon the need for the NDA to independently assure the outcome of work carried out around the estate (including NDA HQ); to evaluate the work and ensure that it provides the level of performance expected and for which funding was provided. It is assumed that there will be one system / product requiring testing per month over a 12 month period. And that a team of 3-4 people will be required to fully test a system / product over a two week period. Where required, the provider shall supply: — Independent assurance of security within information systems, such as: o Technical vulnerability assessment o Penetration testing, including social engineering and red teaming — Assistance with the co-ordination of assurance activities — Development of test scenarios and metrics required to gain adequate assurance — Workshops to ensure assurance activities are uniform across the estate — Auditing of technical, personnel and physical security — Assurance of third party activities — Independent assurance of project proposals (see also benchmarking) Governance The aim of this work stream is for the Organisation to identify critical business assets and thereafter assess, develop, improve and embed the Organisation's risk management and security policies for these assets. Expected activity: Where required, the provider shall: — Help the organisation create or develop policy — Improve the organisation's risk assessment framework — Hold governance workshops — Train personnel in governance-related practices and policies Resources to be provided: Where required, the contractor shall provide: — Technical authors — Trainers — Subject Matter Experts.