Bristol City Council: ICT directorate future state review

Tender description

Why the Work is Being Done Technology services provided by the IT directorate are key to enabling the delivery of the council's corporate strategy. We strive to increase the effectiveness and efficiency of our IT estate. To achieve this, we require additional and independent capacity to evaluate current strategy, processes and procedures, and identify opportunities for improvement. Problem to Be Solved The council is in pursuit of a better understanding of its performance, and potential for improvement. In order to achieve this, a number of reviews, and analyses are requested that will comprise a maturity assessment, a gap analysis against contemporary best practice, and the IT directorate's ability to support the delivery of the future council. The report catalogue is listed section titled: "Any work that's already done". Who Are the Users As the director of ICT Transformation, I need to validate the current execution of our strategy, so that we can be assured of running a service that meets the council's needs. Early Market Engagement Work Already Done We have a portfolio of material to support this work including: o IT Strategy (draft) o Council Target Operating Model (draft) o Contracts register (best available view) o Spend data (best available view) o Enterprise architecture views o Organogram (best available view) o Processes, policies, and procedures governing our practice (best available view) o Current State Assessment of high risk/impact systems and contracts (focus on top 80 applications) Existing Team The IT directorate comprises of three functions: Digital Transformation (~40 staff); Service Delivery & Integrations (~60 staff); Commissioning & supplier management, and InfoSec (~10 staff) Staff at all levels (head of service, through service & account managers, to operational staff) will be available in conjunction with visibility of the work already done and underway. Current Phase Live Work Location City Hall, College Green Bristol BS1 5TR or 100 Temple Street Bristol BS1 6AG Working Arrangments Our preference is for analysts to interview and perform discovery on site. Document review does not need to occur on site. We will require performance / management reviews of work in progress, quality standards and budget/backlog burn down. Security Clearance Suppliers will be working with, and should operate handling procedures for documents and materials rated up to Official. Supplier personnel working on the project will need to complete a basic disclosure via our HR team re any unspent criminal convictions. Additional T&Cs Amend existing clause 13.5 at bullet point three to read 'to use any Project-Specific IPRs including inter alia any Deliverables' Addition to clause 10: 10.8: The Supplier shall give the Buyer, on request, copies of all insurance policies referred to in this clause [or a broker’s verification of insurance], including those of all agents and professional consultants involved in the supply of Services, to demonstrate that the required insurances are in place, together with receipts or other evidence of payment of the latest premiums due under those policies. Skills & Experience Proven experience of management change consulting Proven experience of designing ICT directorates Proven experience of benchmarking ICT directorates Track record of operational ITIL-like services implemented from your design Demonstrable understanding of public sector procurement Proven experience of designing for mixed-sourced service delivery Must have adequate capacity to deliver project outputs on time Must be willing to operate beyond standard working hours to fully engage with key client stakeholders Must comply with IPR clause in additional terms and conditions Nice to Haves Proven experience of designing ICT directorates for local government Proven experience of designing an ICT function that includes a software development and data analytics capability Willing to work on-site and off-site, to balance cost effectiveness Charges a reduced rate or does not charge additional expenses beyond base day rate | OUTPUTS CATALOGUE LISTED BELOW -- * INDICATES PRIORITY ITEMS | Report: Review of ICT lifecycle governance model Report: Analysis/recommendations for improvements in business processes Report*: Review and design optimisation of management structure Report: Analysis & review: Identifying resource and skill gaps Report: Review of the unified procedure for procuring ICT goods and services Report*: Review of ICT strategy Report*: Review of Council TOM and ICT strategy delivery plan that includes: A business, technology, and data roadmap Report*: Review and analysis of a transition roadmap from the as-is architecture to TOM/IT strategy with a prioritised backlog of changes Report: Review and analysis of plan for re-procurement of as-is architecture Report: Review and analysis of identified quick win BAU changes or small projects that deliver business value, reduce costs, or risks Report: Review of identified high risk technology and applications within the current architecture and recommendations to mitigate risks Report*: Review and analysis of the delivery plan for the capital spend to deliver the TOM Report: Review and analysis of expenditure map by contract, by service /directorate, and proximity to contract end No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology (we will evaluate how you will deliver our requirements for quality of outcome and knowledge transfer) Value for money (we will evaluate how many of the requested reports can be achieved in the time scale and for the budget) Supplier capacity/team structure (we will assess your ability to scale to meet our needs and flexibility within the project) Estimated time-frames for the work (we will assess the risks to our consequential work-plan) Risk management (we will assess how you have identified risks and dependencies and offered approaches to manage them) Past performance (we will assess your evidence of successful delivery) ________________________________________________________________ Shortlisted suppliers will need to sign a NDA before BCC releases information allowing production of your written proposal Cultural Fit Criteria Have a no-blame culture and encourage people to learn from their mistakes Experience of successful collaborative working as part of a multi supplier delivery team sharing knowledge within the team Take responsibility for their work Reinforce agile/DevOps mindset and principles into a developing organisation Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range