Expired contract

Ordnance Survey Customer Compass Perceptions Tracking Research

Details

Buyer
Ordnance Survey
Supplier(s)
Maru/edr Ltd
Value
GBP 45,000
Duration
3 years
Topic
Research and development services and related consultancy services
Published
15 August 2017
Source
ContractsFinder

Tender description

Ordnance Survey (OS) has been gathering real-time customer feedback through an email and online tracking survey since 2015 (Customer Compass). This research enables OS to view and action results daily, through online results dashboards and email alerts. The current contract for this service is due to complete at the end of July 2017. OS intends to continue to measure customer perceptions of service and is seeking to commission a research supplier who can run this study for the next 3 years.

Timeline

  1. Award date3 August 2017
  2. Award published15 August 2017
    Current notice
  3. Contract expiry date24 June 2020

About the buyer

Ordnance Survey is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services
  • 79300000 · Market and economic research; polling and statistics

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