Provision of Business System Analysis Service

Tender description

Why the Work is Being Done Our primary roles are: • deliver financial support to eligible students pursuing higher education; • pay Higher Education Institutions public contribution towards tuition fees for England, Wales and Northern Ireland; • supply information needed by HMRC to ensure repayments are collected on time those due to repay under the Income Contingent Repayment Loan Scheme; • manage direct collection of repayments for loans granted under former Mortgage Style Loan Scheme. We undertake specific tasks for individual Devolved Administrations e.g. payment of Education Maintenance Allowances. Also, we undertake administration and payment of bursaries and scholarships to higher education institutions throughout UK. Problem to Be Solved Whilst SLC has the core capability required to deliver the Programme of work it also requires an expert professional Supplier to provide a managed Business System Analysis Service to support the delivery of outcomes. Outcomes will cover all areas of the delivery of digital services in line with GDS design. Specific outcomes will be agreed case by case with the selected Supplier during the contract period via individual Statements of Work. Who Are the Users As a internal assessor within SLC I need to, on behalf of applicants, ascertain eligibility and entitlement for part-time maintenance loans or doctoral products, so that the appropriate loan and fees are issued in support of study. As a Delivery Manager within SLC I need a Business Systems Analyst service, so that the user stories/requirements are created, analysed and supported for the successful delivery of project work. Early Market Engagement No early market engagement has taken place with suppliers for this requirement. Work Already Done There has been some work undertaken and there are a range of projects streams that are inflight. Whlle Business Systems Analysts would typically be involved from the start of a project (Inception), requirements may arise for team augmentation at any stage of the development lifecycle. Existing Team The existing team comprises of SLC team members plus a range of other capabilities from other preferred suppliers. The successful supplier will be expected to work alongside existing capabilities as part of a a squad. Current Phase Discovery Work Location Glasgow (multiple sites), Darlington Working Arrangments Roles will be be identified as Glasgow or Darlington based up front and will be required to be onsite during normal office hours (09:00 to 17:00). Travel may occasionally be required between the Glasgow and Darlington offices for project or stakeholder engagement. For this SLC will pay travel and accommodation costs. SLC will not pay any expenses associated with working in the 'home' location for the role. Security Clearance The service provided by the supplier must conform to the appropraite security clearance requirements - Baseline Personnel Security Standard (BPSS/DS) Additional T&Cs N/A Skills & Experience Degree educated or other higher education qualified resources in a numerate discipline and/or equivalent experience within a commercial IT environment Experience providing business analysis (or equivalent service) in a commercial IT environment, Experience of delivering the full product lifecycle Flexible approach to meeting the demands of the service Familiarity with digital and web service solutions Excellent communication capabilities with the experience working at all levels of an organisation and working as part of a multi-disciplinary software development team Capability to rationalise complex information and make it understandable to a range of stakeholders – the ability to explain technology to the business and the business to technologists Demonstrable persuasion and influencing capabilities Excellent workshop, meeting, facilitation, communication and presentations capabilities Capability in defect analysis in support of live systems Nice to Haves Experience working with Agile methodologies (e.g. Scrum, Kanban or DSDM) Experience of process modelling and systems design tools ISEB certification in Analysis or other relevant profession qualification Awareness of Open Source and cloud technologies SQL experience (ideally Oracle) No. of Suppliers to Evaluate 5 Proposal Criteria The service proposal must provide evidence of capability to deliver the following outputs in order to achieve business outcomes: High level analysis artefacts - drawing on stakeholder management, eliciting requirements, documenting as is and to be, requirement packs/matrix (10%) Detailed analysis artefacts - translating requirements into functional analysis (system requirements or user stories) (10%) System design artefacts - developing functional/technical solutions to requirements/stories (10%) An articulation of business outcomes through appropriate standard artefacts (e.g technical documents - functional specs - collaboratively developed user stories) (2%) Effective business relationships - working with stakeholders/product owners/heads of service/SMEs (10%) Defect management artefacts - supported by experience of BAU technical support (2%) Estimation artefacts - actively calls out estimating or sizing as a typical activity in roles (2%) Can describe an equivalent day to day experience of Agile working including appreciation of the ceremonies and practices and knowledge/experience of the INVEST principle for user stories (4%) The Supplier must also provide the following evidence: Evidence of previous engagements where the supplier has provided similar managed services, including how they have dealt with changes in demand (10%) The supplier must demonstrate the availiability of capability that can meet the skill and experience requirements (40%) Cultural Fit Criteria The supplier will be responsible for delivery in respect of provision of the service required by SLC and should describe how it will manage, track and report on this. (60%) Give details of management processes and mitigations for poor service delivery, staff handover, turnover, quality maintenance and corrective actions. (20%) Describe how good performance is incentivised to ensure milestones are delivered on time. (20%) Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers Budget range initially slc are forecasting volumes required from the service as between 2 and 12 team members. it should be noted that the actual volumes are estimated, project dependant and may be provided from across the supplier estate. for the purpose of evaluation, it is assumed that there will be a work package duration for a service of 120 working days with estimates based on the following mix of capability: 2 senior bsas and 8 bsas.