Repair and maintenance services of building installations

Tender description

It is ng homes intention to enter into a contract with one contractor to deliver their Day to Day Reactive Repairs Service to their properties in North Glasgow the works are predominantly reactive maintenance and small works repairs to various property types including new-build and refurbished houses and flats. Reactive maintenance and small works repairs to various property types including new-build and refurbished houses and flats. The contract will include only a limited amount of roofing works as these are let under a separate contract. ng homes direct works organisation ng2 will also carry out a limited amount of joinery, wet trades and minor civils works and the majority of the electrical re-wiring and void works. ng2 will also provide a ‘handyman’ service and this will run concurrently with the reactive repairs contract. There will be occasions when the successful contractor will require to liaise with ng2. The Contractor will require to carry out the duties of Principal Designer and Principal Contractor when applicable within the contract. The Contractor will be required to operate an Appointment System within the Contract with am/pm appointment slots being offered to customers for the following trades; Joiner; Plumber; Electrician; Painter; Plasterer and Glazier. The Contractor must be capable of providing an integrated IT system at no cost to the Client, which is capable of integrating with ng homes Housing Management system, with full integration being achieved prior to Contract commencement. The Contractor must supply ‘real time’ access to their repairs history system. The Client must be provided with access for multiple users to the ‘real time’ updates. Provision for the Client to log calls on the Client repairs system on behalf of the Contractor is required rather than relying on Contractor contact. These jobs will be electronically submitted to the Contractor who will then log them on to their system. The Contractor will then ensure that when the daily job submission occurs these jobs are excluded from the submission in order to avoid job duplication. The Contractor will be required to send in monthly job status reports, these will include the Key Performance Indicator statistics inclusive of ARC statistics to ensure accurate Client reporting to the Scottish Housing Regulator. The contract will be subject to satisfactory review as set out in the KPI section. The Contractor will be required to maintain an office and depot, or offices and depots, locally within, or reasonably central to, the area covered by the Contract and provide dedicated staff to deal with the day to day operations of the Contract and employ predominantly directly employed labour to carry out the Works. The total number of units owned by ng homes is approximately 5 400. The contract will also include repairs to common areas of approximately 1 400 units factored by ng homes. The contract will not be divided into lots as this would make the execution of the contract excessively technically difficult).