DDC Strategic Discovery

Tender description

Why the Work is Being Done To meet business demands a procurement is required for outcome based cross-programme services. NHS Digital is looking to a Supplier to provide discovery expertise to support a number of programmes which are part of Paperless 2020. This Statement of Work (SOW) will establish a call-off contract through which this SOW will be awarded and used for future allocation of SOW's. This will allow the Supplier to deliver development services pursuant to SOWs agreed under this Call-Off Contract. Services may be delivered across any of the Buyers existing Portfolio of Programmes. SOW's will not be exclusive to any Supplier or Framework. Problem to Be Solved The Buyer requires a development partner, with specialist skills in supporting discovery phases of development, to assist the Buyer in the development of quality Digital Outcomes for a portfolio of programmes, including those that fall under Paperless 2020. Such programmes span across a number of areas of the digital health and social care landscape and by way of example could include solutions that cover work in the areas of GP Connect, Migrants & Visitors, Child Health. Summary Care Records, Summary Care Record Application, Citizen Identity Service, 111, Pharmacy supply chain and secondary users. Who Are the Users The users of the patients', clinicians, support staff, providers of analytic services and solutions span the health and social care network and may include many other end users in the health and social care field. We are creating robust, scalable and reliable digital solutions to meet the needs of these end users. Early Market Engagement Work Already Done The portfolio of programmes will be at various stages of the lifecycle, further information is provided in the Statement of Work. The initial statement of work is in relation to the Strategic Discovery a number of programmes which have been identified as a package of work needed to support and deliver the requirements of Paperless 2020. This is a Discovery Phase statement of work. Existing Team The Supplier will be working with the Buyer's incumbent development team and with other third party suppliers. Current Phase Discovery Work Location Primarily based out of NHS Digital's offices in Leeds, however Supplier may also be required to work in other NHS Digital offices in London and Exeter. Working Arrangments Working with the on-site team as specified in the statement of work. This is required for collaborative working and security reasons. No expenses shall be paid for working at allocated base NHS Digital location. Expenses will be paid in line with the contract schedule 1G if required to work at a different location. Security Clearance As per security requirements as defined in the Digital Outcomes and specialist 2 Framework Agreement Call-Off Contract together with any additional requirements as detailed in the SOW Additional T&Cs Additional terms are outlined in the draft call-off contract. This is available to view via NHS Digital eSourcing suite, Delta. Delta Access Ref: 7EQV23RR97 Delta Link: https://www.delta-esourcing.com/ Skills & Experience The Supplier is expected to be able to demonstrate how they have delivered solutions in complex environments. The Supplier is expected to be able to demonstrate experience and familiarity with user interface frameworks and standards. The Supplier is expected to be able to demonstrate experience and familiarity with GDS principles, service design standard, assets and accessibility. The Supplier is expected to be able to demonstrate experience and familiarity with user research techniques and approaches. User research - support user research activities and usability labs to test key user journey alternatives Service design - high-level service designs detailing public facing elements, internal support elements and operating procedures to support public-facing services. UX Prototypes - clickable demo of key Identity user journeys to support user testing and user research. Product ownership - product vision, backlog with user stories - prioritised backlog of requirements identifying MVP arranged as themes, Epics and user stories Summary of findings - concise but detailed presentation of findings, with recommended solutions and roadmap for alpha and beyond LEAN UX principles including defining problem statements LEAN UX principles including driving out assumptions LEAN UX principles including creation of proto personas LEAN UX principles including creation and testing of hypotheses LEAN UX principles including defining MVPs and KPIs Provide evidence of your ability to deliver Outcomes with blended Buyer and other Supplier teams. Nice to Haves JIRA (for work management & time tracking) Confluence No. of Suppliers to Evaluate 5 Proposal Criteria See instruction document published on NHS Digital eSourcing suite, Delta Access Ref: 7EQV23RR97. Delta Link: https://www.delta-esourcing.com/ Cultural Fit Criteria See instruction document published on NHS Digital eSourcing suite, Delta Access Ref: 7EQV23RR97. Delta Link: https://www.delta-esourcing.com/ Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range the call-off contract will have a maximum value of up to £28m per annum. this cap is the cumulative total of spend approval across all nhs digital dos suppliers up to 30 november 2018. therefore, this is the cumulative aggregate spend across all such suppliers and is not indicative of the spend under this proposed call-off contract. each statement of work shall detail the allocated spend to that particular project.