Guidance and counselling services

Tender description

Glasgow City Council and its Affiliated Bodies, employing a workforce of approximately 31 515 employees (26 695 FTE) is inviting suppliers to quote for the provision of an Employee Assistance Programme Scheme as part of a range of solutions aimed at supporting Glasgow City Council employees and their immediate family*. The successful supplier will work with Glasgow City Council to deploy a service which will enable us to maximise satisfaction of the service and meet recognised targets. *Support for immediate family may extend to others with significant relationships with the employee but support will be limited to telephonic services. The successful supplier will provide a comprehensive Employee Assistance Programme including counselling and information services delivered by telephone, face to face and online. All counsellors and other qualified personnel employed by the successful supplier who will engage with GCC employees via this contract must be subject to appropriate suitability checks such as Criminal Record Bureau, Disclosure and Barring Service, Disclosure Scotland or Protection of Vulnerable Groups. The successful supplier will provide a direct free phone telephone service, 24 hours per day, 365 days per year, providing Counselling and Info Service to all GCC and its Affiliated Bodies employees and their immediate family utilising the Council's existing telephone number which will be redirected to the successful supplier. The successful supplier will implement an additional dedicated telephone help line service to provide subject matter help and support lines such as an equality and diversity helpline.