Security services

Tender description

The successful tenderer will be required to provide security services to the London School of Hygiene & Tropical Medicine. The London School of Hygiene & Tropical Medicine is a world-leading centre for research and post-graduate education in public and global health, with over 4 000 students and more than 1 000 staff working in 100 countries. Our mission is to improve health and health equity in the Uk and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice. There is approximately 1 000 full time Students, 3 000 distance learner students and 1 000 students on short courses. The School currently operates out of 5 properties within a one-mile radius in Bloomsbury, London. The Estate accommodation gross internal area is 27 000m2 and net internal area 18 213m2. The current security service provision at LSHTM has not been market tested in recent years and to ensure Best Value principles are applied the School have made a decision to tender the security service. The current security operation is run by ISS. The value of the contract operated by ISS: Keppel Street 337 000 GBP (24hours / 7 days per week); Tavistock Place 122 000 GBP (not 24 hours). It is intended that the initial contract shall run for a period of 3 years. For the avoidance of doubt TUPE Regulations will apply to this contract. There are 12 guards assigned to the contract. The successful contractor will be expected to deliver a concise and detailed method of management reporting at the end of each month, thus updating the senior management team within the School on contract performance. It is imperative that an open book policy is offered to ensure the School has total clarity on both operational and financial performance. The School is seeking both innovation and the application of current security techniques and up-to-date equipment within the tender submissions and would expect as a result of this to be able to identify ‘best value’ principles and work in partnership with the chosen contractor going forward. The College has five key objectives which should be focused upon throughout the tender process. They are: Ongoing savings year-on-year during the contract term. The contract will be for 3 years initially, with the option of a 2 year extension, depending on operational and financial performance. The School is ISO 14001 and EcoCampus Platinum certified, it is important that any contractor to be similarly certified. The School is committed to ensuring that the London living wage is paid to all staff. The School is looking to change to a 4x4 shift pattern to allow better flexibility and improve service standards. Review / suggestions to improve work methodology; suggestions to improve the efficiency of service. The School owns the CCTV hardware and the current contractor the software. The School is looking for initiative ways to improve security, in particular with the out of hours services. Recommendations and investment of this equipment should be included within the financial submission of the tender document. The successful contractor must deliver a consistently, high standards of service across the LSHTM. A reconciliation will take place monthly to reconcile the actual operating financial result to allow LSHTM to see how the security operation is performing financially. Any banked hours will not be accrued and credited back to LSHTM at the end of each month.