Contact Centre Call Handling
Details
- Buyer
- Arts Council England
- Value
- GBP 20,000
- Topic
- Evaluation consultancy services
- Published
- 10 July 2017
- Submission
- 28 July 2017
- Source
- ContractsFinder
Tender description
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat.
Timeline
- Completed: Tender published10 July 2017Current notice
- Completed: Submission date28 July 2017
About the buyer
Arts Council England is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79419000 · Evaluation consultancy services
- 92000000 · Recreational, cultural and sporting services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@arts-council-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@arts-council-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@arts-council-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@arts-council-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@arts-council-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@arts-council-england.gov |
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