ITS200389 Queue and Appointment Management System
Details
- Buyer
- Leeds City Council
- Supplier(s)
- Q Matic (United Kingdom) Ltd
- Value
- £215,000
- Duration
- 5 years
- Topic
- Software package and information systems
- Published
- 4 July 2017
- Source
- uk:procontracts
Tender description
The Council requires a Corporate Queue Management System and Public Facing Customer Services Appointment System in order to manage the flow of customers accessing face to face facilities across a network of One Stop Centres and Community Hubs across the city. The Appointments element will be used by Public Facing Customer Services to help manage enquiries within One Stop Centres/Community Hubs; however the Queue Management element is being procured as a Corporate System. This element can then be utilised elsewhere in the Council once the system is operational within the public facing services outlined in this document. Keywords: Information Technology, Queues, Appointments, QMatic, Orchestra
Timeline
- Completed: Award published4 July 2017Current notice
- Completed: Award date4 July 2017
- Completed: Contract expiry date9 July 2022
About the buyer
Leeds City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leeds-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leeds-city-council.gov |
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