Alpha phase of the Development of the Patient Safety Incident Management System (DPSIMS) Project

Tender description

Why the Work is Being Done This project will replace the National Reporting and Learning System (NRLS) and the Strategic Executive Information System (STEIS) with a successor that supports efforts to reduce harm through better data collection, analysis and sharing of learning. The NRLS has been improved over time but does not effectively meet requirements; the successor system will use new technologies and be more appropriate for the way healthcare is now delivered. Work must be complete by March 2018 with a priority need to produce a STEIS replacement prototype (ideally in Beta as the legacy system may be decommissioned in March 2018). Problem to Be Solved NHS Improvement requires an Alpha phase for the PSIMS which includes new/improved functionality: improved recording/sharing of information in support of a good safety culture, appropriate for use in all settings, including those using Local Risk Management Systems (LRMS) and healthcare Providers not using LRMS; anonymisation functions for any submitted patient identifiable information; secure and transparent data submission/storage; improved functionality around self-service analytical capability for validated users, including but not limited to data-led exploration of themes or categorical data, and saveable search functions; user access to a collaborative environment; and direct, targeted feedback to individuals/organisations. Who Are the Users 1. National bodies e.g. CQC use NRLS to undertake statutory duties. 2. Provider-side reporters who use a Local Risk Management System (>99% of reports received are batch-uploads from large NHS trusts.) 3. A large cohort of prospective Provider-side users who undertake minimal/nil national reporting (e.g. General Practice), and Independent Providers of NHS funded care. 4. The Patient Safety team for identification of new/under-recognised risks etc. 5. Other parts of the NHS for planning purposes. 6. Communities with an interest in improving the safety of healthcare in England and internationally e.g. academics. Early Market Engagement A supplier discovery day was held on May 9 and attended by over 60 suppliers. Discovery day materials are included in the Supporting Information Pack which may be requested by sending an e-mail to patientsafety.enquiries@nhs.net Work Already Done Discovery phase outputs are available in the Supporting Information Pack which may be requested by sending an e-mail to patientsafety.enquiries@nhs.net Another work stream has considered afresh the data to be collected and used by the PSIMS in order to ensure it offers the best opportunity to learn for safety improvement, whilst placing the minimum burden on reporters and allowing organisations to meet their statutory duties with regards to safety. Details of this data modelling work and project outputs are available in the Supporting Information Pack. Existing Team The supplier will be working with members of the national patient safety team (in NHS Improvement) including the Project Lead, Product Owner, clinical leads and subject matter experts, and members of the NRLS team), and Enterprise Architects from the Tech and Data team in NHS Improvement. For governance arrangements see the Supporting Information Pack which may be requested by sending an e-mail to patientsafety.enquiries@nhs.net Current Phase Discovery Work Location The supplier will be expected to work closely with the NHS Improvement delivery team located in Central London (Wellington House 133-155 Waterloo Road London SE1 8UG and Skipton House 80 London Road, London, SE1 6LH) and for some parts of the work will need to be physically located in these offices e.g. for data and infrastructure access. Working Arrangments Members of the supplier team should be on-site as required to support an agile delivery. The patient safety team will host agile ceremonies (stand-ups, show-&-tell review, retrospective and sprint planning) which will be mandatory for the supplier staff/team, and stakeholder workshops where possible. Travel expenses will not be reimbursed - these should be accounted for in day rates. The existing delivery team is based in two NHS Improvement offices: Skipton House, 80 London Road, London, SE1 6LH and Wellington House, 133-155 Waterloo Road, London, SE1 8UG. Security Clearance NHS Information Governance Toolkit / IG training may be required. Suppliers may be required to sign specific NHS Improvement data sharing agreement Ts&Cs to protect data disclosure (NDAs, etc.). Suppliers will NOT be provided with patient-level or identifiable information, but prior experience in handling sensitive data would be desirable. Additional T&Cs "All IPR vested within the PSIMS (both background and foreground) will be retained by NHS Improvement. No license or permission to use the PSIMS for the supplier is granted except insofar as to deliver the requirements of this Agreement" Skills & Experience Expertise and experience in application of Agile approaches to delivering complex systems (using Agile techniques that meet the GDS Service Standards and have passed GDS Service Assessments) (20 points) Expert knowledge in machine learning e.g. natural language processing and ‘Big Data’, in particular the ability to derive learning and insight from categorical and text-heavy data fields (20 points) Possess at least two years’ demonstrable experience using Tableau for data visualisation (15 points) Successful delivery of projects that include blended, multi-discipline, multi-stakeholder teams focused on meeting user needs, and demonstrating clear methodology for engagement, problem solving and delivery (15 points) Experience of building on and maximising existing architecture and integrating it with new solutions, including input into data mart design and leveraging Microsoft SQL server/APS for analysis (10 points) Familiarity with, or access to expertise in, safety science and risk management, and specifically familiarity with local risk-management systems and the incident management landscape from within healthcare (10 points) Have availability of resources to be able to start as soon as possible and by October 2017 (10 points) Nice to Haves An understanding of healthcare data and the potential for data linkage between any new system and existing data systems Proven experience of pseudonymisation and deidentification (e.g. in free text) in an NHS context Proven experience of knowledge sharing and skills transfer with in-house teams so as to build sustainable capability Demonstrable experience of carrying out research with a diverse mix of users including those with low digital literacy and assisted digital needs Familiarity with academic and frontline best practice for enhancing learning, improvement of services, enabling reporting and good safety culture, and ICT-interoperability as it relates to this field Experience using Alteryx or similar tools for data blending No. of Suppliers to Evaluate 6 Proposal Criteria Technical Solution including maximum infrastructure reuse (30 Points) Approach and methodology including collaboration with NHS Improvement teams (25 Points) Team Structure and Mobilisation time (including roles and example CVs of typical resources) (20 points) Value for money (20 points). Assessment will be on the basis of a like-for-like comparison of a costed resource profile which shortlisted suppliers will return as part of their proposal. Identification of risks and dependencies and proposed mitigations to manage them (5 points) Cultural Fit Criteria Work as a team with our organisation and other suppliers (20) Share knowledge and experience with other team members (20) Agile and flexible to changing/uncertain requirements (20) Transparent and collaborative when making decisions (20) Challenge the status quo whilst maintaining good relationships (20) Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range maximum spend up to £1.3m subject to any requisite business case approval during contract term. pricing assessment will be on the basis of a like for like comparison of a costed resource profile, based on submitted day rates, and which shortlisted suppliers will be asked to complete and return as part of their proposal response. day rates submitted must be inclusive of all costs including expenses.