Discovery & Change Management for Inspector Workforce Planning & Scheduling

Tender description

Why the Work is Being Done The Planning Inspectorate requires a delivery partner to undertake a Discovery phase and deliver business/process change for its Inspector Workforce Planning and Scheduling (IWPS) Project. The IWPS Project will take forward the exploration and delivery of people, process and technology change. The first stage of this is to carry out a Discovery phase, producing a set of outputs that will identify the high-level business requirements and allow us to tender the opportunity for alpha and beta. Discovery must be completed in 8 weeks, while Change Management is expected to last 52 weeks. Problem to Be Solved The Planning Inspectorate require the ability to be more efficient in scheduling Inspector time within a range of complex constraints – a range of salary bands, locations, work types, specialisms. The organisation needs to better manage its programmes of work for approximately 300 Inspectors while also minimising travel and subsistence costs. Who Are the Users Inspectors, caseworkers, other support staff and performance team Example: As an inspector, I need to be able to efficiently schedule my work so I can manage my time and quickly come to well-evidenced judgements. Early Market Engagement A supplier engagement event was held on 27 June 2017 and 16 suppliers attended. The slide deck, questions asked and answers provided can be viewed here: https://www.contractsfinder.service.gov.uk/Notice/63cc29ac-d9f3-4914-8661-30f12a8f457f Work Already Done An initial Discovery phase was conducted with a supplier exploring one topic; this work was completed at the end of March 2017. The successful supplier for the rest of the Discovery phase will be expected to use the outputs from the completed topic and other early discovery work as an input into their work. Existing Team The internal team consists of: Service Manager Product Owners Project Delivery Manager Current Phase Discovery Work Location Temple Quay House 2 The Square Temple Quay Bristol BS1 6PN 5-10 visits to locations in England and Wales will be required. Exact numbers will be confirmed in Discovery. Working Arrangments The team will be co-located 5 days per week on Client site, Bristol. There is some scope for remote working (e.g. 4 days on-site, 1 day remote) to be agreed in advance with the Client. Security Clearance Suppliers may need to sign a non-disclosure agreement. Supplier personnel working on the project will need to be cleared to Baseline Personnel Security Standard (BPSS). Additional T&Cs Skills & Experience Lot1 - Have demonstrable experience of end to end change/process management delivery Lot1 - Have demonstrable experience of working with open source solutions to deliver value for money Lot1 - Have demonstrable experience of defining technical integration with current and new systems Lot1 - Have demonstrable experience of agile delivery and an excellent understanding of Government Digital Standards and their design principles Lot1 - Have demonstrable experience of working in a multi-disciplinary team Lot1 - Have demonstrable experience of successfully delivering Discovery Lot1 - Must be able to meet the defined project timeline for delivery Lot1 - Have experience of working with cloud vendor technology and tools Lot1 – To be co-located 5 days per week on Client site, Bristol. Potential scope for remote working (e.g. 4 days on-site, 1 day remote) to be agreed in advance Lot2 – Have demonstrable experience of successfully delivering people and process change management Lot2 – Have demonstrable experience of implementing change management within agile delivery Lot2 – Have demonstrable experience of working in a multi-disciplinary team Lot2 – Have demonstrable experience of successfully and collaboratively working, coaching and sharing knowledge with client teams Lot2 – To be co-located 5 days per week on Client site, Bristol. Potential scope for remote working (e.g. 4 days on-site, 1 day remote) to be agreed in advance Lot2 – Must be able to meet the defined project timeline for delivery Lot2 – Have demonstrable experience in presenting and influencing senior stakeholders i.e. CEOs, Directors and Non-Executive Directors Nice to Haves Lot1 – Have demonstrable experience in delivery of solutions to Digital by Default Service Standard Lot1 – Demonstrable experience of developing solutions based on user research and testing with a wide range of stakeholders Lot1 – Demonstrable experience of making buy/build decisions based on Discovery which subsequently proved to result in a successful service Lot1 – Demonstrable experience working with other suppliers to deliver a solution design to support Discovery and Change management delivery Lot2 – Demonstrable experience working with other suppliers to deliver a solution design to support Discovery and Change management delivery Lot2 – Demonstrable experience in communicating effectively to a range of stakeholders Lot2 – Demonstrable experience of constructively challenging the status quo No. of Suppliers to Evaluate 5 Proposal Criteria Lot1 - Your approach to defining technical architecture(including data privacy and security) and software architecture in the context of integrating legacy and new systems providing value for money Lot1 - How your approach will define user needs Lot1 - Value for money; proposed resource profile and day-rates for the delivery of the following resources: researchers, developers, designers, business analysts, technical architects, scrum masters Lot1 - Your approach to risk identification and risk management Lot1 - Roadmap that clearly demonstrates timescales, resources, dependencies to achieve Discovery outputs Lot1 - Your approach to delivering outputs in an agile manner Lot1 - Your approach to onboarding your team to the project Lot1 - Your management of proposed flexible team resources Lot2 – Your approach to implementing best practice change management within the organisation Lot2 – Identification of key challenges for implementing change management Lot2 – State up to 5 work histories with relevant experience for your change manager Lot2 – Value for money; proposed resource profile and day-rates for the delivery the above resources Lot2 – Roadmap of change management activities against key agile phases Lot2 – Your approach to delivering outputs delivered in line with an agile delivery Lot2 – Your approach to onboarding your team to the project Cultural Fit Criteria Lot 1&2 - Adapt to the culture of our department Lot 1&2 - Work confidently and capably in an environment where agile working is not embeded and clients may have low technical expertise Lot 1&2 - Transfer knowledge and experience to Planning Inspectorate to support learning from this engagement Lot 1&2 - Encourage team members to take responsibility for owning and resolving issues and problems Lot 1&2 - Challenge the status quo in a constructive manner Payment Approach Fixed price Assessment Method Written proposal Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range not disclosed.