Facilities management services

Tender description

A single party framework will be established to provide a comprehensive facilities management service, on both a planned and reactive basis, to the Digital Hub Development Agency's (DHDA) premises at the Digital Hub Campus, Dublin 8 for a period of up to seven (7) years duration. The framework will include both scheduled services and call out cover in the event of system failures/urgent requirements. Critical events or equipment failure will demand a four (4) hour maximum response time. It will be an essential requirement of the framework that the appointed framework operator will provide call out cover and repairs within a 24-hour period in the event of a fault. It is an essential requirement that the framework operator will fully comply with all statutory requirements (including but not limited to Health and Safety) in the delivery of the services required under the framework (e.g. equipment maintenance). A single party framework will be established to provide a comprehensive facilities management service, on both a planned and reactive basis, to the DHDA's premises at the Digital Hub Campus, Dublin 8 for a period of up to seven (7) years duration. The framework will include both scheduled services and call out cover in the event of system failures/urgent requirements. Critical events or equipment failure will demand a four (4) hour maximum response time. It will be an essential requirement of the framework that the appointed framework operator will provide call out cover and repairs within a 24-hour period in the event of a fault. It is an essential requirement that the framework operator will fully comply with all statutory requirements (including but not limited to Health and Safety) in the delivery of the services required under the framework (e.g. equipment maintenance). The framework operator will be required to maintain comprehensive records of all activities carried out to maintain the facilities and to employ computer aided FM systems including help desk facility in the provision of the service. It is envisaged that the number of managed buildings may increase in number over the next few years in line with the DHDA campus development strategy. It is a requirement for the successful tenderer to ensure that unoccupied buildings on the Digital Hub campus are secure and there has been no unauthorised entry. Additionally, the Authority envisages that occupants of Authority properties may wish to avail on their own account of some or all of the services provided by the successful tenderer.