University of East Anglia: Design and build of website and portal using a user experience approach.

Tender description

Why the Work is Being Done Our website is our primary communication channel with 9 million sessions (visits) recorded on UEA’s main website and Portal in 2016. We wish to provide a user requirement-led website and portal experience in order to meet our needs both now and for the medium future. The rebuild needs to be completed by 28 February 2019 due to the end of current licencing agreements. Problem to Be Solved We are looking for a supplier with Liferay 7.0 skills and experience to work alongside UEA to create a website/portal which is performant and focussed on meeting a very complex set of internal and external user needs. We need a website and portal platform which will enable us to meet Vision2030, our corporate plan, by delivering strategic actions outlined in the corporate plan and ensures we can operate in an efficient and compliant way. Our new web presence will need to seamlessly interact with key corporate information systems to ensure it is performant at all times. Who Are the Users We have identified 99 different user types. Each one will need to have their requirements captured and journeys mapped as part of this project. Examples include: - Prospective students - Current students - Academic staff - Support Service staff - Partner Organisations -Businesses -Community -Parents and Teachers. These can be divided into local, regional, international markets. Critical user requirements include: - allow prospective students to find out about UEA to inform choice - ensure that current students can do anything that they need to in support of their learning, life and accommodation - allow research staff to promote their research Early Market Engagement Not applicable. Work Already Done We have completed a Discovery and Alpha Phase. During the Discovery Phase we delivered: business model canvas, feature brainstorm, stakeholder map, organisation chart, competitor analysis, prospective undergraduate timeline, high level non-functional requirements, summarised business goals and trends and risks analysis. The Alpha phase has delivered: prospective undergraduate and academic research staff personas, customer journeys, example wireframes for certain scenarios and clickable prototypes. Technical Discovery has also been completed which includes familiarisation with Liferay 7.0, integration and architecture, testing of deployment of new code and de-risk technical unknowns. These outputs will be shared with those shortlisted. Existing Team We need delivery capability to work with us to optimise team velocity and maintain quality of outcome. The in-house delivery team comprises: Product Owner x 1, Project Manager x 1, digital team x 2 and software developers x 2, plus support from Corporate Information Services management team as required. Other IT staff may be brought in for specific tasks, such as integrations with other systems (details of other potential systems will be provided to those shortlisted). In addition, you will work with external creative agency(ies) on the visual identity, front-end design elements and content creation. Current Phase Alpha Work Location University of East Anglia, Norwich Research Park, Norwich, England, NR4 7TJ Working Arrangments By default we expect people facing role holders (e.g. UX designers; project control; scrum master) to be onsite 2-3 days minimum per week and to utilise collaboration tools as necessary. Other project members would be expected on site for various reasons as agreed through the project (eg. review meetings and live launches etc). Expenses should not exceed 5% of budget. We will require performance / management reviews of work in progress, quality standards and budget/backlog burn down. Security Clearance All project personnel must disclose unspent criminal convictions by confidential letter to the UEA HR team and provide proof of entitlement to work in the UK which permits work in this capacity to be checked, copied and retained by UEA, prior to working on this project. Additional T&Cs Skills & Experience Experience of delivering a successful website redevelopment of a similar size and value in the last two years. Include how this was done and the improvements in business outcomes. (8) Experience of delivering solutions in line with Government Digital Service Standards, web industry standards and regulatory frameworks. Must follow UEA development standards and experience of secure coding standards. (5) Experience of developing content strategies and information architectures for new websites and services. (3) Experience of conducting user research to identify needs and synthesising high-quality user stories. (5) Experience of creating wireframes/prototypes and iterative development of solutions through user feedback. (4) Technical expertise of front-end, UI web development and responsive, mobile-first, web design (HTML5/CSS/JS) meeting level AA of W3C WCAG2. (4) Experience of delivering solutions using the Liferay 7.0 platform, including portlet and ADT development. (4) Experience of system integration, including micro-service, webservice and API architectures. (5) Experience of creating automatable tests, and working with automated build and test tools. (4) Ability to develop against non-functional requirements relating to performance, security, accessibly and reliability. (4) Nice to Haves Experience of delivering solutions in a Higher Education environment, including details of integrations with other systems. (2) Experience of form building tools. (2) Experience of facilitating digital transformation, and evolving organisational culture towards a user-centric ethos. (2) Evidence of further development of a customer website after go-live, with additional work packages and features introduced and the associated benefits outlined. (2) Experience of minimising content when re-implementing a large site. (2) Demonstrable experience of delivering large projects to budget and timeframes, where the user journeys / requirements are not identified at the outset. (2) Demonstrate experience of delivering agile projects in sometimes non-agile environments. (2) No. of Suppliers to Evaluate 4 Proposal Criteria Value for money (we will evaluate how much of the requirement can be achieved in the time scale and for the budget) Approach and methodology (we will evaluate how you will deliver our requirements for quality of outcome and knowledge transfer, including managing delivery against milestones) Team structure (We will evaluate how well your proposal will compliment and align to our existing team) Risks and dependencies (We will evaluate your assessment and recommendations to ensure efficient progress through the backlog) Supplier capacity (We will assess your ability to scale to meet our needs and flexibility within the project) Change management (We will evaluate your recommendations for managing change within the organisation to enable delivery of the project) Cultural Fit Criteria Work as a team with our organisation and other suppliers. (2) Be transparent and collaborative when making decisions. (1) Share knowledge and experience with other team members. (1) Take responsibility for their work. (2) Reinforce agile mindset and principles into a developing organisation (1) Can work in partnership with stakeholders with low technical expertise to understand the 'business needs'. (1) Evidence of working with government, visitor attraction and third sector organisations, in particular higher education organisations. (2) Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range the agreed project budget is £500,000 - £700,000 (inclusive of vat and expenses).