Expired contract

Performance Monitoring and Customer Feedback System

Details

Buyer: Royal Borough of Kensington and Chelsea
Published: 14 June 2017
Source: uk:bravosolution

Tender description

The Royal Borough of Kensington and Chelsea is issuing this Request for a Quotation (‘RFQ’) for the supply, implementation and maintenance of a Performance Monitoring and Customer Feedback (PMCF) system. The system required will be an automated and integrated system package, providing extensive performance monitoring capabilities and a comprehensive customer feedback process. A functional specification provides detailed requirements for the software, hardware, the implementation, and the support services to be supplied. The contract will be awarded for five years.

Timeline

Completed: Award published14 June 2017
Current notice
Completed: Contract expiry date31 March 2023

About the buyer

Royal Borough of Kensington and Chelsea is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@royal-borough-of-kensington-and-chelsea.gov
Commercial Director	+44 •••• ••••••	••••••••@royal-borough-of-kensington-and-chelsea.gov
Procurement Manager	+44 •••• ••••••	••••••••@royal-borough-of-kensington-and-chelsea.gov
Category Lead	+44 •••• ••••••	••••••••@royal-borough-of-kensington-and-chelsea.gov
Senior Buyer	+44 •••• ••••••	••••••••@royal-borough-of-kensington-and-chelsea.gov
Contracts Manager	+44 •••• ••••••	••••••••@royal-borough-of-kensington-and-chelsea.gov