Computer-related services

Tender description

The FCA is seeking a Supplier(s) to provide Application Maintenance Support Services. This includes activities which are required to keep a software system (application) operational and functional after it has been accepted and implemented into production. This can be broken into the following high level main activities: Support and maintenance of bespoke, COTS (commercial of the shelf products), Cloud Services, including Software as a Service and Platform as a Service. Resolving software problems that cause the system to be inoperative or to perform incorrectly. Providing Incident and Problem Management services in relation to the in scope Applications. Implementing improvements and enhancements to the Applications. Delivering operational change, supporting and accepting changes into the live environment. Database and Middleware support for some Applications. Liaison with FCA Business teams to support User Acceptance. Management of 3rd Party Suppliers as part of the end to end delivery. AppDev. The FCA is rationalising its current supplier base for Application Maintenance Services (AMS), proposing to reduce the number of legacy estate suppliers to 1 per Lot which will provide the required AMS capabilities to support the Authority legacy estate. The FCA is seeking to award a contract to a single supplier to provide Application Maintenance Support Services. This includes activities which are required to keep a software system (application) operational and functional after it has been accepted and implemented into production. This can be broken into the following high level main activities: Support and maintenance of bespoke, COTS (commercial of the shelf products), Cloud Services, including Software as a Service and Platform as a Service. Resolving software problems that cause the system to be inoperative or to perform incorrectly. Providing Incident and Problem Management services in relation to the in scope Applications. Implementing improvements, and enhancements to the Applications. Delivering operational change, supporting and accepting changes into the live environment. Liaison with FCA Business teams to support User Acceptance. Management of 3rd Party Suppliers as part of the end to end delivery. There are 7 key Applications and a number of minor systems in scope and the FCA is looking to transition the existing service like for like with no requirement to upgrade or enhance the Applications in scope (Lot 1). The FCA is rationalising its current supplier base for Application Maintenance Services (AMS), proposing to reduce the number of legacy estate suppliers to 1 per Lot which will provide the required AMS capabilities to support the Authority legacy estate. The FCA is seeking to award a contract to a single supplier to provide Application Maintenance Support Services. This includes activities which are required to keep a software system (application) operational and functional after it has been accepted and implemented into production. This can be broken into the following high level main activities: Support and maintenance of bespoke, COTS (commercial of the shelf products), Cloud Services, including Software as a Service and Platform as a Service. Resolving software problems that cause the system to be inoperative or to perform incorrectly. Providing Incident and Problem Management services in relation to the in scope Applications. Implementing improvements, and enhancements to the Applications. Delivering operational change, supporting and accepting changes into the live environment. Database and Middleware support for some Applications. Liaison with FCA Business teams to support User Acceptance. Management of 3rd Party Suppliers as part of the end to end delivery. Application Development. There are 13 Applications in scope and the FCA is looking to transition the existing service on a like for like basis with no requirement to upgrade or enhance the Applications in scope. (Lot 2).