Digital Transformation Programme (TRIPOD) Scrum Team Services

Tender description

Why the Work is Being Done The IPO is transforming its customer services and back office processes through a portfolio called TRIPOD (Transforming the IPO Digitally). This will result in the introduction of a number of new digital systems. Migration to these new systems is complex, demanding a series of transitional states from old to new. New systems, solutions and applications are developed and integrated into operational status in accordance with a well-defined service transition process. We require a supplier who can add value to this portfolio through the provision of suitably skilled roles and resources to form Scrum Teams to work with IPO teams. Problem to Be Solved The IPO is seeking to partner with a supplier in order to effectively resource and support the introduction of new digital platforms as part of the TRIPOD portfolio. A single supplier is sought to provide Scrum teams to consist of a Scrum Master, Solution Architect, Developer & Tester resource for each project. The current projects under consideration for this - Online Deposit Accounts, Patent Renewals, Identity and Access Management (IDAM). The supplier will ensure continuity of service between Statements of Work and develop a strong working relationship that allows skills and knowledge transfer to take place to in-house teams. Who Are the Users The breadth of scope of the TRIPOD portfolio to transform its customer services and back office processes, the users affected will be our external customers and internal staff across the IPO. Early Market Engagement Work Already Done Existing Team Core project and continuous improvement teams include: SRO, Product Owner, Developers and Testers, User Experience Specialists, Business Users and IT key staff. Current Phase Not applicable Work Location Intellectual Property Office, Cardiff Road, Newport, NP10 8QQ Working Arrangments The SCRUM Teams will work as an agile delivery team working to the Portfolio Manager & SRO for tasks and ways of working. Work pattern will be standard office hours Monday to Friday (40 hours per week), however it is expected that a flexible approach will be taken and agreed between the IPO and successful supplier as each SoW is agreed throughout the life of the contract. Security Clearance SC Cleared, or willingness to work towards SC clearance Additional T&Cs Skills & Experience Have demonstrable experience of providing the relevant skills, roles and resources against a variety of technologies required to form a Scrum Team, particularly those roles listed in this requirement Have demonstrable experience of collaborative working with existing ‘in-house’ teams, including coaching and mentoring, and knowledge sharing. Have demonstrable experience of successfully understanding user needs and designing services to support them Have demonstrable experience of successfully developing using a pragmatic Agile and other programme methodologies and practices. Have demonstrable experience of scaling up and down teams to accommodate either new requirements, or changes within the delivery pipeline. Have demonstrable experience of providing additional and/or value added activities when acting in the role of a partner supplier to an organisation Must have demonstrable experience of merging capabilities across teams Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Details of resource capacity and how this is flexed in response to client demand Case study evidence of delivery of similar services to similar clients, public sector preferred. Day rates for proposed resources and how these demonstrate value for money. Overall approach and methodology to meet requirements Ability to meet published essential skills and requirements Cultural Fit Criteria Have excellent communication skills with staff at all levels of the organisation Be positive and professional in their attitude Will take responsibility for their work Be willing to collaborate and partner, including with other suppliers Be transparent and collaborative with all stakeholders Proactively share knowledge and experiences with members of team Be innovative and promote ideas and suggestions as applicable Attempt to achieve value for money in all activities Payment Approach Capped time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £500k to £1.5m although exact budgets are yet to be defined.