UK SBS IT17102 DIT Digital User Researcher for Export Licensing

Tender description

Summary of the work The User Researcher will be responsible for testing a digital service from the Private Beta stage of the government service design manual and into the Live stage. Also responsible for helping coach and mentor two 'fast stream' civil servants to become specialist user researchers. Specialist role User researcher Expected Contract Length 12 months with an option to extend for up to an additional 12 months Latest start date 02/05/2017 Maximum Day Rate £550 excluding VAT Who Speclialist Work With The User Researcher will be working with an agile, multi-disciplinary team of specialists as per the GDS service manual's recommendations. Licensing for International Trade and Enterprise (LITE) is a cross-governmental project under the umbrella of the Department for International Trade. Its goal is to replace an existing service (SPIRE) for import and export licensing. The service is currently in Private Beta, with a view to going Public later in 2017. The contract will therefore cover Private Beta, Public Beta and Live phases. What Specialists Work On ●Locating, scheduling and interviewing users throughout the import/export licensing process, including recipients of licenses, administrators of licenses and decision makers. ●Taking the findings from interviews and generating succinct feedback and insight, that the team needs to build a clear picture of what users want and how to deliver services that users need. ●Working closely with policy, to understand what outcomes are needed from government and the trade-offs which can be made to align all parties. ●Generating new and useful user insights, translating them into features and actions that will allow the team to iteratively improve their service users. Skills & Experience • Demonstrate how you will apply your skills and expertise to... • undertake high quality user research and how this will ensure the successful delivery of this project. • utilise User Centred Design (UCD) product development and how this will ensure the successful delivery of this project. • follow the RITE, usability testing, contextual enquiry and usability metrics research methodologies, and how this will ensure the successful delivery of this project. • deliver insights in a scrum team of cross-disciplinary team members using Lean UX techniques and how this will ensure the successful delivery of this project. • work with users and stakeholders at all levels and how this will ensure the successful delivery of this project. Nice to Haves • Demonstrate how you will apply your skills and expertise to... • work with government bodies and how this will ensure the successful delivery of this project. • transition between phases of development (e.g. from Beta to Live) and how this will ensure the successful delivery of this project. • use indirect data collection techniques, such as surveys and digital diary studies, and how this will ensure the successful delivery of this project. • use both open and closed card sorting, and multivariate testing and how this will ensure the successful delivery of this project. • validate digital products (physical or service design is also acceptable) and how this will ensure the successful delivery of this project. • follow the GDS Design Principles and Digital Service Standard and how this will ensure the successful delivery of this project (https://www.gov.uk/design-principles and https://www.gov.uk/service-manual/service-standard). Work Location Department for International Trade, 3 Whitehall Place, London, SW1A 2AW Working Arrangments Monday to Friday onsite (Office on 3 Whitehall Place, London), unless travelling around Britain to conduct user testing on the service. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in 3 Whitehall Place, London. Security Clearance Minimum baseline personnel security standard (BPSS) No. of Specialists to Evaluate 3 Cultural Fit Criteria • Demonstrate how you will work collaboratively as part of an agile team throughout the project. • Demonstrate how you will show courage to express controversial views, confront reality, make tough decisions and question actions inconsistent with group behaviours throughout the project. • Demonstrate how you will be enthusiastic to lead and be part of the team throughout the project. • Demonstrate how you will be committed to the highest standards of work through seeking actionable feedback and setting challenging targets throughout the project. Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. What is the IR35 status of this role? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 2. Can you please confirm if this is Outside of IR35 and if they can claim expenses on top of the rate? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setupYes, expenses will be paid in line with the DIT expenses policy. 3. If selected would this offer a full 12 months contract. Is that a correct understanding? Yes, this is correct. The contract length will be 12 months with an option to extend for up to an additional 12 months, as per the published requirements. 4. Will this engagement be inside or outside IR-35 legislation? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 5. Please could you confirm whether this role is inside or outside of IR35 This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 6. Please could you advise whether additional travel expenses will be paid in this event that travelling around Britain to conduct user testing on the service is required? Yes, expenses will be paid in line with the DIT expenses policy. 7. What is the IR35 status of this engagement? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 8. Would you be able to clarify the 1st bullet point listed under “Essential” and “nice to have”, this reads very much as a statement which does not need to be answered but leads to the next set of bullet points, which will allow us to detail our skills/expertise. If this is the case, how do you wish us to populate the box under that statement? Please leave the first box blank. Due to the word limit within the software when writing the criteria the question has been split into two parts. Each bullet point follows on from the "..." as per the example below: “Demonstrate how you will apply your skills and expertise to undertake high quality user research and how this will ensure the successful delivery of this project.” 9. Will this opportunity be classified as subject to IR35 under the new public sector IR35 regulations being introduced on 6th April? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 10. Is there any indication whether this role will fall within or out of scope of IR35? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 11. Are you able to declare the IR35 status of this position? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 12. Will this role fall inside or outside of IR35? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup 13. Is this inside or outside IR35? This is unable to be determined at this time as it is possible for contractors who are both in and out of scope of the off payroll working rules to be engaged through DOS. The successful supplier / contracting authority will need to check the status in accordance with the HMRC online tool prior to contract commencement. A link to this tool can be found here: https://www.tax.service.gov.uk/check-employment-status-for-tax/setup