Call Handling for the Revenues and Benefits Partnership
Details
- Buyer
- West Dorset District Council
- Supplier(s)
- Inform 360
- Value
- £35,310
- Duration
- 1 year
- Topic
- Telephone and data transmission services
- Published
- 30 May 2017
- Source
- ContractsFinder
Tender description
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and Purbeck District Council (Revenues and Benefits Partnership). Direct awarded using the G cloud 8 Framework, service id 7471 1704 4815 2834. G-Cloud 8 will be replaced by G-Cloud 9 during May 2017.
Timeline
- Completed: Award date25 May 2017
- Completed: Award published30 May 2017Current notice
- Completed: Contract expiry date25 May 2018
About the buyer
West Dorset District Council is a public sector buyer in the United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@west-dorset-district-council.gov |
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