User Research on the UK Development Tracker

Tender description

Why the Work is Being Done DFID and UK Government partners publish data on our activities in the International Aid Transparency Initiative (IATI) standard. DFID doesn’t work in isolation to provide aid to the poorest people; we work with other peer agencies, governments, multilateral agencies, NGOs and the private sector to help deliver our programmes of work. We require our downstream partners to publish IATI data and provide linkages back to the funding partners. DFID use the IATI data to show how the UK is supporting developing countries on the Development Tracker website. Problem to Be Solved The aim of this engagement is to develop a deeper understanding of the current needs of existing and potential users of DevTracker, to use in redeveloping the site to better meet those user needs, particularly to improve accountability to the UK taxpayer and those we are trying to help. This will help ensure we are providing access to balanced and meaningful information about where, for whom and how our money is spent and the results it achieves. Who Are the Users DevTracker was developed with a wide range of users in mind • Member of the UK public • Developing country public and government • Development specialist • Partner country government • Partner/supplier • DFID employees/ministers Early Market Engagement Work Already Done Existing Team The recipient of this service will be the Department for International Development (DFID). The supplier will report to John Adams as the service manager for our Open Data Service Current Phase Not applicable Work Location Could be wide UK Working Arrangments No need for the contractor to be full-time in AH, as most of the users they want to interview will be UK public or overseas. No need to travel overseas. Security Clearance Additional T&Cs Skills & Experience Engagement and policy user research break down the work to ensure that we start to realise value as early as possible. Identification of target groups Assessment of online systems to establish meeting user needs Usability testing skills Nice to Haves No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them Value for money Cultural Fit Criteria Works well in a team No blame culture Knowledge sharing Work with people with low technical expertise Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 35% Cultural fit 20% Price 45% Questions from Suppliers Budget range