Technical Consultant Manager - Microsoft Dynamics CRM

Tender description

Summary of the work We require an experienced CRM Microsoft Dynamics SME to help deliver a new cloud based case management system for a customer contact centre by April 2017. Specialist role Product manager Expected Contract Length 4 months Latest start date 01/02/2017 Maximum Day Rate 750 Early Market Engagement n/a Who Speclialist Work With The Technical Consultant will be required to work within a team of specialists in order to deliver the project and consists of : Project Manager Business Analyst Service Management Consultant Business change and training lead The Technical Consultant will also be required to work with: Head of Customer Strategy Customer Strategy team CIO Corporate PMO Head of Architecture Head of IT Security Head of Business Solutions Head of BI/BI specialist Head Service Operations Internal IT teams External Suppliers What Specialists Work On Responsibilities include: -take the Non-functional and Functional requirements from the project team and implement them into the case management tool - test and deploy the case management tool into an operational environment - engage and support business users during the design, configuration, test and deployment stages of the project - record all system configurations - engage and collaborate with IT and business stakeholders to complete all required system integrations - ensure the case management tool is aligned to the corporate customer data capture and management requirements - ensure out of the box configuration can be used at day 1 Skills & Experience • 10 years work experience as a CRM MS Dynamics technical consultant • Experience of configuring & implementing Case Management/CRM and or Service Management Systems • Experience of creating design and operational documentation • Experience of customer contact centre people and processes • Experience of working with business stakeholders as part of the system development and configuration Nice to Haves • Hands-on experience with business requirements gathering/analysis and system configurations • Excellent verbal and written communication skills to be able to present to a target audience Work Location London. Will be required to visit NHS Property Services locations as required for the engagement. Working Arrangments The specialist is expected to be self-managed and proficient in asking the right questions to elicit requirements and information. The specialist will be proactive and will schedule required workshops with relevant stakeholders and will organise the sessions to maximize the value from the stakeholders involvement. It is anticipated that for the duration of the assignment, the specialist will be based onsite at NHSPS premises. Any incurred expenses will need to be factored into the day rate. Own laptop and required software is to be provided by the specialist. Access to guest wifi networks will be provided by NHSPS. Security Clearance Not applicable, no increased security clearance required for this role No. of Specialists to Evaluate 3 Cultural Fit Criteria • Able to work on their own and under supervision as required. • Able to effectively communicate with C-Level and Heads of department customers. • Works in a collaborative & open manner to develop the organisation's internal teams. Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers No questions have been answered yet.