Repair and maintenance services

Tender description

The Council has an obligation to provide heating and hot water to circa 4 500 communally heated properties. Communal mechanical services (heating, ventilation and boosted water) are provided for residents on council estates who are served by communal boiler systems. The contract will cover servicing, maintenance and responsive repairs. The Council is seeking to procure a comprehensive maintenance contract, and reactive services based on a schedule of rates. This will pro-actively endorse value for money, mitigate risk, and simplify contract management. The contract will be auditable friendly and have clearly defined response times aimed to reduce complaints from residents and meet residents' expectation levels. This transparent approach will benefit key stakeholders, including Councillors, residents and council staff. The contractor is required to provide a responsive repairs service to respond to and rectify any failure to the communal heating and/or hot water systems, including the Landlord's gas services to the designated systems. This includes the distribution pipework, radiators, valves, associated water systems and electronics forming part of the equipment. The contractor will also be required to carry out the annual servicing and testing of all gas fired boilers and other appliances, together with the Landlord's gas safety records for each communal boiler equipment room, plus the individual gas boilers to community centres. The contract will include the planned preventative maintenance (PPM).