Driver Theory Testing Service

Tender description

The Authority, which is the agency in Ireland responsible for reducing death and injuries on Irish roads, is seeking a Contractor for the continued delivery of the RSA Driver Theory Test Service. The Theory Test services include the following: • computerised testing service for the following theory tests: • Learner Driver Theory Test, Certificate of Professional Competence certification process, Emergency Services Driving Standard Theory Test and Approved Driving Instructors Theory Test. • Other Optional Services may also be required to be delivered, including (but not limited to) Hazard Perception Testing, One Stop Shop and Safe2 services. • The RSA Theory Test Service shall also include the following services: • Operation, maintenance and staffing of RSA Theory Test Centres. • Data Protection and Security services, • Identity Validation • Call centre and Customer Services, • Information Technology services • Road Safety Promotion, • Translation and Assisted support, • implementation, • Reporting, Monitoring and Performance Review, and • such Optional Services as may be required.