IT services: consulting, software development, Internet and support

Tender description

Kirklees requires a strategic partner to support the development of a Digital by Design solution. Kirklees Digital Strategy is orientated around pushing the maximum number of services, transactions, and information requests to be self-service, end to end automated, fully integrated, designing out human interaction and stop/starts within processes. The facilities should be fully configurable and deployable to the contracting authority's current and future needs, with freedom to innovate with, deploy and scale wherever necessary. The facilities are expected to be used by the contracting authority and any of its partner organisations, staff, and volunteers in the delivery of Local Government Services to the citizens, tenants, staff, and businesses of Kirklees. Kirklees is keen to deliver its Digital Services in an ‘Omni Channel’ approach, whereby the same process and experience is employed to deliver each of the services. To procure the capability and facilities to build and maximise its use of fully Digital by Design Services, and envisages this to be by means of a suite of tools to enable its Digital Development Team to build fully Digital by Design services. The contracting authority's Digital Strategy is orientated around pushing the maximum number of services, transactions, and information requests to be self-service, end to end automated, and fully integrated, designing out human interaction and stop/starts within processes. The facilities should be fully configurable and deployable to the contracting authority's current and future needs, with freedom to innovate with, deploy and scale wherever necessary. The facilities are expected to be used by the contracting authority and any of its partner organisations, staff, and volunteers in the delivery of Local Government Services to the citizens, tenants,staff, and businesses of Kirklees. Scope — The contracting authority's Digital Strategy is orientated around pushing the maximum number of services, transactions, and information requests to be self-service, end to end automated, and fully integrated ,designing out human interaction and stop/starts within processes. The facilities should be fully configurable and deployable to the contracting authority's current and future needs, with freedom to innovate with, deploy and scale wherever necessary. The facilities are expected to be used by the contracting authority and any of its partner organisations, staff, and volunteers in the delivery of Local Government Services to the citizens, tenants, staff, and businesses of Kirklees. The contracting authority is keen to deliver its Digital Services in an ‘Omni Channel’ approach, whereby the same process and experiences employed to deliver each of the services regardless of it being Fully Self Service, Telephone Assisted Digital, or F to F Assisted Digital.