Referral and Asset Matching solution

Tender description

Why the Work is Being Done To meet the requirements of the Five Year Forward View next steps with a particular focus on stranded patients and safe, effective and timely discharge from Acute/Community to Social Care, Home and Care Homes. To support whole system referral and matching within evolving Complex Elderly Care pathways. Phase 1 to be complete by end July 2017. To support 'in context' community referrals from GP practice. The above supported by 'real time' data analytics to enable proactive measurement and monitoring of safety. To fully comply with NHS Digitals SCCI 2075 Assessment, Discharge and Withdrawal standard by November 2018. Problem to Be Solved Safe, effective and timely transition of patients across the Medway Health and Social Care system. To reduce demand on A&E, reduce stranded patients to an absolute minimum. Increase capacity in General Practice for GPs to deliver 'House of Care' type consultations. To ensure that whole system referral and matching is time stamped, audited and delivered bi-directionally i.e either accept or ask for more information with all users being aware of current status and real time active directory of service. Who Are the Users As a member of the MDT I need to be assured that all necessary onward referrals to whole system care services are received, acknowledged and accepted. This will ensure that we reduce the risk of step up to Ambulance, A&E and Admission to Acute e.g referral to community based falls assessment team. As a GP, I can focus all my consultation time on the patient consultation with 'in context' interoperability between GP system, embedded guidelines to navigate GP to appropriate whole system service. Early Market Engagement Significant market research has taken place, with a specific focus on current NHS Digital case study deployments to ensure that we deliver a solution in an accelerated manner. We have spoken to GP system suppliers, prospective solution providers and current users. We have held various whole system stakeholder events to drive a co-designed approach again to improve the pace of spread and sustainability. Work Already Done Co-designed a test of change around the delivery of a Proactive Assessment Clinic for the Elderly. This has identified the need for a whole system referral and matching service for Medway's Frail population. Co-designed a whole system falls prevention test of change that will require a digital e referral and matching service to ensure safe, effective and timely transitions of care to whole system support infrastructure. Existing Team The digital outcomes partner will work with the Frailty MDT. This includes GP practices, our Health Living Centre's, Medway Community Health MDTs, Medway Council Social Care Professionals, the Integrated Discharge Team and our consultant geriatricians in Medway Foundation Trust. The digital partner will work with our GP system suppliers, Map of Medicine and our system providers i.e AllScripts, Advanced Computing and Framework i. Current Phase Not applicable Work Location NHS Medway CCG 50 Pembroke Court Chatham Maritime Medway ME4 6EL Working Arrangments In a proactive and collaborative manner with appropriate session around current state analysis, workshops to discuss aligned process mapping to ensure new models of care and being e enabled in an appropriate manner supporting the proactive measurement and monitoring of safety during all appropriate transitions of care. Security Clearance As per exisiting requirement of current NHS whole system deployments adhering to local requirements around specific clinical domains. Additional T&Cs Standard terms and conditions Skills & Experience Work with and deliver NHS Digital Technology national standards Have experience in delivering solutions built around evolving NHS Digital Technology architectural requirements. Provide an audit log with timestamping of all transitions of care. Meet all data retention requirements. Provide reporting functionality. Ability and flexibility around whole system e referral design. Meet all NHS Information Security Management Standards Provide workflow and Notifications Management Provide fax/scanned document enablement Provide a comprehensive solutions/testing approach. Provide system integration across whole system suppliers. Provide a flexible design approach to UX and screen design. Nice to Haves Provide evidence of delivering at scale. Provide evidence of delivering on a regional basis. No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology Meeting Medway whole system requirements Meeting the requirements of NHS England Next Steps on Five Year Forward View Managing risk to ensure both successful deployment and accelerated spread and sustainability. Team structure and approach to collaborative working. Providing value for money. Approach to the proactive measurement and monitoring of safety. Cultural Fit Criteria Work in a collaborative and transparent manner Work as one team around multiple organisations and supplier base. Working positively within an evolving learning system. Support creativity and innovation from the whole system to add value. Take responsibility in a safe, effective and timely manner. Payment Approach Fixed price Assessment Method Written proposal Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range £250-300k (excluding vat).