Closed tender

605/2017/CED My Account Support and Development Services

Details

Topic
IT services: consulting, software development, Internet and support
Published
24 April 2017
Submission
12 May 2017

Tender description

The Council is looking to let a contract for the provision of support, maintenance and enhancement of a number of our existing bespoke systems. The contract would be for 1 year with the option of a second year. It would have a low fixed cost element and have a variable element based upon the number of support incidents and changes each month. A call-off basis could be acceptable. Our anticipated budget is below £100k. The Council is keen to understand options for shorter or longer contract periods. The Council has an existing in-house team which provides 2nd line support and systems admin, however we wish to supplement this with deeper technical skills and the ability to respond to complex incidents and make changes. The Council’s service desk (1st line support) is provided by Capita who are the Council’s primary outsource partner. All IPR on developed code and documentation to remain with the Council. Keywords: Request For Quote

Timeline

  1. Completed: Tender published24 April 2017
    Current notice
  2. Completed: Submission date12 May 2017

About the buyer

London Borough of Croydon is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72000000 · IT services: consulting, software development, Internet and support

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