UK SBS IT16189 Innovation and Business Analysis Tool

Tender description

***PLEASE NOTE THE CLOSING DATE IS NOW 16:00PM 28/03/2017, PLEASE NOTE NOT APPLY TO THE BUYER*** Innovate UK require a company to provide a business support tool for use with client companies of the Enterprise Europe Network programme in England, Northern Ireland and Wales and an analysis of these results, and others, for assessment and development of strategic direction of the Network . The business analysis tool should be able to support consortium staff in assessing companies' innovation and development needs and the development of subsequent actions plans with the client company. The current Enterprise Europe Network contract for England, Wales and Northern Ireland, jointly funded by the European Commission (EC) and by Innovate UK, breaks new ground in providing support for innovative companies. This consortium covering the entirety of England, Northern Ireland and Wales led by Innovate UK, is more than twice as large as the next largest consortium in The Enterprise Europe Network, which encompasses 66 countries in total. The alignment of this Enterprise Europe Network (EEN) consortium - known as ENIW - with Innovate UK, with the Knowledge Transfer Network, and with Local Enterprise Partnerships and Growth Hubs, has been created in order to allow us to join up the innovation landscape like never before. Innovate UK, as the Coordinator of the ENIW Enterprise Europe Network consortium, has responsibility for managing the consortium, for reporting to the EC and for harnessing EEN services in support of the overarching Innovate UK "Connect" strategy, integrating its delivery offer and regional connectivity in support of business growth across the UK. To aid Innovate UK in delivering this responsibility, it is seeking the support of a supplier in deploying and managing a business assessment tool to support consortium partners in assessing companies' innovation needs. The successful supplier shall provide: • Access for EEN advisors and business clients to a business analysis tool within a maximum of 14 days of the contract award date • A tool which can be clearly shown to meet the current European Specification on Innovation Management Systems PD CEN/TS 16555-1:2013 with particular reference to parts 1 (overview) and 7 (assessment of innovation systems) and which is suitable for partners to use when working with a company to assess their innovation and growth status and potential. The tool should also be capable of modification to show compliance with ISO 50501 should it come into force during the contract period. • High availability of the tool. Working on the assumption that the tool is likely to be web-based it should have a useable uptime of 95% or higher. • Initial and ongoing training for members of ENIW in use of the tool • A mechanism for gathering feedback from users • Regular updates and improvements to the tool • Telephone and web based support desk service available during standard working hours