Closed tender

Systems support services

Details

Buyer: Geant Limited
Topic: Systems support services
Published: 11 April 2017
Submission: 15 May 2017
Source: TedNotices

Tender description

Services, circuits, equipment and VMs within the GÉANT network are continually monitored to ensure that they operating within acceptable limits, that they stay constantly available and that they are not experiencing service affecting issues or failures. Where such service affecting issues are encountered or routine maintenance is required, all such issues are raised and recorded as ‘tickets’ within our extant trouble ticketing system (TTS), from being first raised through triage and remedial action, to closure. Our requirement is for the hosting and support of the GEANT TTS, currently residing on an open source platform managed by OTRS.

Timeline

Completed: Tender published11 April 2017
Current notice
Completed: Submission date15 May 2017

About the buyer

Geant Limited is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

72253200 · Systems support services
72261000 · Software support services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@geant-limited.gov
Commercial Director	+44 •••• ••••••	••••••••@geant-limited.gov
Procurement Manager	+44 •••• ••••••	••••••••@geant-limited.gov
Category Lead	+44 •••• ••••••	••••••••@geant-limited.gov
Senior Buyer	+44 •••• ••••••	••••••••@geant-limited.gov
Contracts Manager	+44 •••• ••••••	••••••••@geant-limited.gov