Digital Transformation Programme - Development Services

Tender description

Why the Work is Being Done The IPO is transforming its customer services and back office processes through a portfolio called TRIPOD. This will result in the introduction of a number of new digital systems. Migration to these new systems is complex, demanding a series of transitional states from old to new. During this transition period, the legacy systems are to be maintained and developed while new systems, solutions and applications are developed and integrated into operational status in accordance with a well-defined service transition process. Problem to Be Solved The IPO is seeking to partner with a supplier in order to effectively resource and support the introduction of new digital platforms as part of the TRIPOD portfolio, whilst at the same time meeting the operational needs of the business. A single supplier is sought to provide continuity of service between Statements of Work, and enable a strong working relationship to be developed that allows skills and knowledge transfer to take place to in-house development teams. Who Are the Users Given the breadth of scope of the TRIPOD portfolio to transform its customer services and back office processes, the users affected will be our external customers and internal staff across the IPO. Early Market Engagement N/A Work Already Done N/A Existing Team Core project and continuous improvement teams include: Product Owner, Delivery Manager, Developers and Testers, User Experience Specialists, Business Users and Development / Test Managers. Current Phase Not applicable Work Location Intellectual Property Office, Concept House, Cardiff Road, Newport, NP10 8QQ Working Arrangments The supplier will work as part of an agile delivery team working to a delivery manager and development manager for ways of working, this will not be for the purposes of line management or removing control from the supplier, it will be for the purposes of managing the IPO/Supplier relationship and the delivery of relevant milestones and outcomes to the desired quality as agreed in an SoW. Work pattern will be in line with IPO standard office hours Monday to Friday (40 hours per week), however a flexible approach will be taken as each SoW is agreed. Security Clearance SC Cleared, or willingness to work towards SC clearance Additional T&Cs N/A Skills & Experience Have demonstrable depth of resource and expertise in supplying development resources across a range of technologies and frameworks, including C# / .NET Framework, Java, and Scala. Have demonstrable experience of collaborative working with existing development teams, including coaching and mentoring, and knowledge sharing. Have demonstrable experience of scaling up and down teams within the delivery pipeline that shows ability to flex resources in line with client demand. Have demonstrable experience of successfully understanding user needs and designing services to support them. Have demonstrable experience of successfully developing and using a pragmatic Agile and other programme methodologies and practices. Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Details of proposed resources including skill set and expertise, across a range of technologies, including C# / .NET, Java and Scala Details of resource capacity and how this is flexed in response to client demand Case study evidence of delivery of similar services to similar clients, public sector preferred. Day rates for proposed resources and how these demonstrate value for money. Overall approach and methodology to meet requirements Cultural Fit Criteria Have excellent communication skills with staff at all levels of the organisation Be positive and professional attitude that take responsibility for work be transparent and collaborative with all stakeholders proactively share knowledge and experiences with members of team be innovative and promote ideas and suggestions as applicable Payment Approach Time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range up to £500,000 for the duration of the contract